RODRIGO COSTA DOS SANTOS
Winter Garden,FL
Summary
Versatile and results-oriented professional with extensive experience in office administration and customer service, notably with the Consulate General of Brazil in Boston. Excelled in document verification, file management, and enhancing website content. Proven ability to streamline application procedures, significantly improving efficiency. Skilled in fostering positive client relationships and adept in computer applications.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
CONSULATE GENERAL OF BRAZIL IN BOSTON
Boston, MA
12.2021 - 06.2024
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Reviewed visa applications and supporting documents to determine eligibility and conducted interviews with applicants to verify information provided in their application.
- Processed, reviewed and analyzed applicant documents such as passports, visas, birth certificates and other legal records accurately and efficiently.
- Updated existing website pages with new content or changes in design elements and information.
Store Manager
D & F Market LLC
Hudson, MA
08.2019 - 12.2021
- Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.
- Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities.
- Encouraged team-oriented culture with common sales, service, and productivity goals.
- Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern.
Office Manager
OBTS
Revere, MA
06.2017 - 07.2019
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed immigration forms and documents for accuracy and completeness.
- Prepared legal petitions, applications, and other documents related to immigration cases.
Education
No Degree - INTERNATIONAL RELATIONS
UNINTER
High School Diploma -
INACIO DA CATINGUEIRA
CATINGUEIRA, PARAIBA, BRAZIL11-2013
Skills
- Customer Service
- Computer Skills
- Office Administration
- Application procedures
- Document Verification
- File Management
- Office Administration
- Website management
Languages
Portuguese
English
Spanish
Timeline
Administrative Assistant
CONSULATE GENERAL OF BRAZIL IN BOSTON
12.2021 - 06.2024
Store Manager
D & F Market LLC
08.2019 - 12.2021
Office Manager
OBTS
06.2017 - 07.2019
No Degree - INTERNATIONAL RELATIONS
UNINTER
High School Diploma -
INACIO DA CATINGUEIRA
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