Rodrigo Cruz Enriquez

I started working for Kure Wellness as a budtender/manufacturing crew member. After about 1 year I was promoted to Store Lead.

I am currently the General Manager for the 4 locations.

I help train new employees understand the POS system

as well as understand the regulations DCC has implemented for cannabis retail shops.

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
• Trained, coached and mentored staff to support smooth adoption of new POS system.
• Developed and maintained relationships with external vendors and suppliers.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Assisted in maintaining a clean work environment for better productivity and safety.
• Supported inventory management efforts by promptly reporting discrepancies in product counts.
• Proactively identified opportunities for improvement in the packing area, suggesting changes that led to increased efficiency without compromising quality or safety standards.
• Efficiently packed fragile items using appropriate materials to minimize the risk of breakage during shipping.
• Demonstrated adaptability by quickly learning new product lines and adjusting packing strategies accordingly.

• Streamlined inventory management by conducting regular audits and maintaining accurate records.
• Enhanced team productivity by implementing efficient work schedules and task delegation.
• Promoted a positive work culture among team members that resulted in low employee turnover rates.
• Improved workplace safety by regularly inspecting equipment and addressing maintenance needs promptly.
• Trained new night crew members on store policies, procedures, and best practices to optimize their performance.
• Developed strong relationships with vendors, leading to more efficient deliveries and faster order processing times.
• Assisted customers as needed during nighttime hours, providing exceptional service even outside of regular business hours.
• Implemented loss prevention measures, resulting in a decrease in shrinkage rates during the night shift.
• Conducted regular performance evaluations for night crew members, identifying areas for improvement and opportunities for growth.

• Streamlined processes for stocking shelves, resulting in decreased product spoilage and waste.
• Reduced inventory discrepancies by conducting thorough audits and maintaining accurate records.
• Increased customer satisfaction by addressing concerns promptly and professionally, ensuring a positive shopping experience.
• Assisted upper management with budget planning and cost control measures for effective resource allocation.
• Facilitated clear communication between night crew members and day staff, ensuring seamless handover of responsibilities each morning.
• Developed strong relationships with suppliers, leading to improved delivery times and better stock availability.
• Conducted regular performance evaluations for team members; identifying areas for improvement and recommending appropriate courses of action.
• Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.

• Assisted with the process of pruning, harvest, deleafing, and harvest
• Maintained proper care of farm tools, equipment, and facilities to ensure longevity and minimize downtime due to repairs or replacements.
• Provided essential support during harvest season by operating machinery and manually collecting crops when needed.
• Contributed to a positive work environment by demonstrating a strong work ethic, effective communication skills, and a willingness to learn from new experiences while working as an Agricultural Field Worker.
• Maintained open communication with farm supervisors regarding progress updates and any challenges faced during daily operations.
• Adapted quickly to changing weather conditions or unforeseen circumstances that impacted daily tasks or overall crop success rates within the growing season.

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
• Wiped down counters and food prep stations using bleach and clean cloths.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• worked in the steakhouse when it wasn't a buffet night.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
• Checked food temperature regularly to verify proper cooking and safety.

• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean and organized workstations, adhering to strict health and safety guidelines.
• Maintained clean, tidy and orderly work station to uphold company standards.
• Followed food safety and sanitation guidelines at all times.
• Demonstrated excellent customer service skills to increase customer satisfaction.
• Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.

Sports Zone Pizza bought out Rosie's Pizza and kept all employees.

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.

• Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
• Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
• Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
• Took and processed over customer orders.
• Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
• Collaborated with team members to complete orders quickly, resulting in shorter wait times for customers.

• Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
• Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Restocked and organized merchandise in front lanes.
• Returned unwanted items to correct store locations and restocked shelves.
• Once I was 18 I was promoted to cashier.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.