Rodrigo Echevarria
Miami Beach,FL
Summary
Versatile hospitality professional with over 12 years of experience focused on improving business operations and increasing administrative accuracy. Diligent, meticulous and hard working team player. Looking forward to bringing my strong work ethic and dedication to providing top-notch service to your esteemed establishment.
Overview
15
15
years of professional experience
Work History
Host/Busser
Eating House
12.2022 - 10.2024
- Warmly greeted and welcomed customers.
- Managed phone calls and utilized OpenTable for reservation bookings.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Efficiently cleared and cleaned tables, reset tableware and maintained a clean dining area.
- Ensured that the stock area remains adequately stocked with clean linens, silverware, glassware, trays, plates and more so there was no downtime when serving customers.
- Communicated effectively with hosts and servers, ensuring efficient seating and minimizing waiting times for customers.
Houseman/Runner
Ritz-Carlton Miami Beach
04.2021 - 08.2022
- Maintained cleanliness of public areas, including lobbies hallways and restrooms ensuring a welcoming environment.
- Assisted housekeeping staff by delivering linens and supplies.
- Performed daily cleaning tasks such as vacuuming, dusting and sanitizing surfaces.
- Delivered requested items to the guest rooms.
- Maintained inventory by stocking hotel rooms with a variety of supplies.
- Supported housekeepers by collecting linen from hotel floors.
Night Auditor
Clifton Hotel/Loft Hotel
05.2013 - 09.2019
- Generate reports outlining room occupancy totals, daily transactions, revenue totals, and other figures for management review.
- Settle credit card charges through batch processing.
- Ensure 3rd party reservations have been properly processed.
- Work as a front desk clerk and security as needed with occasional housekeeping or answering room requests for additional supplies.
- Enforce school rules and regulations while acting as a bridge between students and administration.
- Assist students with specific needs and making referrals when they are beyond the RA's ability to take care of directly.
- Perform other duties as requested by management
Night Auditor
Majestic Hotel
09.2012 - 05.2013
- Warmly greeted incoming guests issuing room keys and providing information regarding policies and amenities.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Processed guest payments for food, beverage and phone charges.
- Managed customer complaints and rectified issues to complete satisfaction.
- Stayed current on local attractions and special events to help guests with entertainment options.
Front Desk Clerk/Night Auditor
The Carlton Hotel
06.2010 - 09.2012
- Provide all guests with a friendly, accurate and efficient check in/check out process while following the company's policies and procedures. Prepare for check-ins before guest arrives by using the arrivals grid, preparing express check ins and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Monitored reservations to track incoming parties and special events.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
Bellman
Hotel Nash
10.2009 - 06.2010
- Greeted arriving guests and retrieved their luggage.
- Escorted guests to their rooms, explaining the room facilities.
- Transported departing guests luggage from the room to the lobby, ensuring that the guest has verified that luggage has been accounted for.
- Replenished each guest room with necessary supplies including water glasses, toiletries and paper products.
- Delivered requested items to guests' rooms.
- Assist with keeping lobby area clean and orderly.
Education
High School Diploma -
Miami Beach Senior High
Miami Beach, FL06-2009
Skills
- Detail oriented
- Interpersonal and teamwork building skills
- Technologically savvy
- Reliable and Resourceful
- Proficient in MS Office
- Bilingual
Timeline
Host/Busser
Eating House
12.2022 - 10.2024
Houseman/Runner
Ritz-Carlton Miami Beach
04.2021 - 08.2022
Night Auditor
Clifton Hotel/Loft Hotel
05.2013 - 09.2019
Night Auditor
Majestic Hotel
09.2012 - 05.2013
Front Desk Clerk/Night Auditor
The Carlton Hotel
06.2010 - 09.2012
Bellman
Hotel Nash
10.2009 - 06.2010
High School Diploma -
Miami Beach Senior High
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