Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RODRIGO ESCALANTE

Leesburg,VA

Summary

  • Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
  • Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
  • Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
  • Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
  • Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
  • Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
  • Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
  • Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
  • Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than hundreds of satisfied customers. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
  • Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
  • Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
  • Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Satellite Installation Technician

Mastec Advanced Technologies
02.2024 - Current
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
  • Collaborated with team members to streamline processes, optimizing overall productivity.
  • Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
  • Assisted in training new technicians, sharing best practices and techniques for successful installations.
  • Improved customer satisfaction by providing efficient and accurate satellite installation services.
  • Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
  • Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
  • Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
  • Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
  • Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
  • Set up and programmed devices and educated customers on use.
  • Configured internet connections, routers and wireless access for devices.
  • Fed cables through access holes, attics and floor spaces.

Assistant Manager of Operations

First Watch Daytime Cafe
06.2022 - 05.2024
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross- contamination
  • Communicated closely with servers to fully understand special orders for customers
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
  • Ordered and received products and supplies to stock kitchen areas.
  • Assisted in developing operational plans and strategies to meet organizational objectives.
  • Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
  • Provided guidance to staff on operational matters, resolving issues as they arise.
  • Coordinated the implementation of new processes and systems to improve overall operations.
  • Analyzed data to identify areas for improvement in operational performance and costs.
  • Managed budgeting activities related to operations including forecasting expenses, tracking spending, and preparing reports.
  • Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
  • Evaluated current business practices and identified opportunities for process improvement.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.

Shift Leader/Manager of Operations

Banana Republic Factory Store
02.2023 - 11.2023
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Implemented strategies to take advantage of new opportunities.

Team Leader

Melt Gourmet Cheeseburgers
10.2019 - 10.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Collected and authorized payments of guests
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Used POS system to enter orders, process payments and issue receipts
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Education

High School Diploma -

Heritage High School
Leesburg, Evergreen, VA, MI
06.2022

Skills

  • Production Reporting
  • Equipment Troubleshooting
  • Customer Service Management
  • Operations Support
  • Team Collaboration and Leadership
  • Complaint Resolution
  • Assigning Work
  • POS System Operation
  • Problem-Solving
  • Training Assistance
  • Role Modeling
  • Creative Problem-Solving
  • Team Supervision
  • Diplomatic and Fair
  • Cash Handling
  • Client Service
  • Training and mentoring
  • Performance Tracking
  • Operational planning
  • Logistics Coordination
  • Staff Training and Development
  • Operational Efficiency
  • Customer Engagement
  • Logistics Planning

Certification

Cutting Techniques Food Storage Sous Vide Technique Disciplinary Action Kitchen Equipment Operations Attentive to Detail Order Delivery Practices Guest Experiences Food Preparation and Safety Staff Meetings Quality Assurance and Control Guest Satisfaction Cleaning and Organization Ingredient Restocking New Hire Training POS Transactions Portion and Cost Control Billing and Payment Processing Effective Planner Calculations and Measurements Critical Thinking Spanish, Food Handler Certification

Languages

Spanish
Native or Bilingual

Timeline

Satellite Installation Technician

Mastec Advanced Technologies
02.2024 - Current

Shift Leader/Manager of Operations

Banana Republic Factory Store
02.2023 - 11.2023

Assistant Manager of Operations

First Watch Daytime Cafe
06.2022 - 05.2024

Team Leader

Melt Gourmet Cheeseburgers
10.2019 - 10.2022

High School Diploma -

Heritage High School
Cutting Techniques Food Storage Sous Vide Technique Disciplinary Action Kitchen Equipment Operations Attentive to Detail Order Delivery Practices Guest Experiences Food Preparation and Safety Staff Meetings Quality Assurance and Control Guest Satisfaction Cleaning and Organization Ingredient Restocking New Hire Training POS Transactions Portion and Cost Control Billing and Payment Processing Effective Planner Calculations and Measurements Critical Thinking Spanish, Food Handler Certification

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RODRIGO ESCALANTE