Rodrigo Figueroa

As the Head of Region at Mango-Biche Mia, I played a pivotal role in the successful operation and management of multiple locations across the region. This leadership position encompassed a wide range of responsibilities and accomplishments, including:

• Employee Training and Development: Implemented comprehensive training programs for employees to ensure they were well-versed in the franchise's operations, customer service, and adherence to company standards.
• Procedure and Standards Adherence: Enforced and monitored strict adherence to company procedures and standards, ensuring consistency in product quality, service, and customer experience.
• Cost Control Operations: Effectively managed regional budgets, controlled operational costs, and optimized resource allocation to enhance cost-effectiveness and profitability.
• Risk Mitigation: Identified and assessed operational risks, and developed and implemented strategies to mitigate these risks, safeguarding the region's stability and reputation.
• Quality Assurance: Oversaw quality control measures to maintain the highest standards in product freshness, presentation, and customer satisfaction.
• Regional Operations Management: Coordinated and managed the day-to-day operations of multiple locations, ensuring smooth, efficient, and profitable functioning.
• Inventory Management: Maintained accurate inventory levels, monitored stock rotation, and minimized wastage to control costs and maximize profitability.
• Customer Experience Enhancement: Focused on continuously enhancing the customer experience, actively gathering feedback and implementing improvements to meet and exceed customer expectations.
• Team Leadership: Led and motivated a team of employees, fostering a positive and productive work environment, and promoting employee satisfaction and growth.
• Data-Driven Decision Making: Utilized data and insights to inform regional strategies and operational decisions, contributing to evidence-based management and continuous improvement.

In this leadership role, I successfully managed a network of locations, ensuring that all operational aspects, employee performance, and customer experience adhered to company standards while effectively controlling costs and mitigating risks.

As a Project Manager at Third Bridge, I was entrusted with the responsibility of overseeing and delivering complex research and consulting projects for our clients. This multifaceted role required a combination of strong project management skills, client engagement, and team coordination. Key responsibilities and achievements in this role included:

• Project Planning: Led the development of project plans, defining objectives, timelines, resource allocation, and deliverables to ensure successful project execution.
• Client Collaboration: Acted as the primary point of contact for clients, fostering strong relationships, and ensuring a clear understanding of project objectives and client expectations.
• Team Coordination: Assembled and managed cross-functional teams, providing clear direction, setting priorities, and ensuring seamless collaboration to achieve project goals.
• Resource Management: Effectively allocated resources, including experts, analysts, and research tools, to meet project requirements while optimizing efficiency.
• Risk Assessment and Mitigation: Identified project risks and developed mitigation strategies, ensuring projects stayed on track and met client expectations.
• Quality Control: Implemented quality assurance measures, monitoring project outputs and ensuring the delivery of high-quality, valuable insights to clients.
• Stakeholder Management: Proactively engaged with and managed project stakeholders, ensuring alignment with project goals, objectives, and expectations.
• Cost Control: Managed project budgets, controlled costs, and optimized resource utilization to maximize cost-effectiveness.
• Project Monitoring and Reporting: Maintained a proactive approach to project tracking, regularly reporting project status, key performance indicators, and potential issues to clients and senior management.

In this role, I successfully managed a portfolio of projects, ensuring their on-time delivery, quality, and client satisfaction while also effectively managing project costs and stakeholder relationships.

As an Associate at Third Bridge, I played a critical role in facilitating the connection between clients and subject matter experts. This dynamic and intellectually stimulating role involved various responsibilities and key accomplishments, including:

• Research and Analysis: Conducted in-depth research on various industries and topics to identify and evaluate potential experts, ensuring they met the criteria of clients seeking specialized insights.
• Client Liaison: Acted as a primary point of contact for clients, effectively understanding their research objectives and providing them with the most suitable experts for consultation.
• Expert Screening: Conducted thorough due diligence and interviews with potential experts to assess their knowledge, credibility, and availability for client consultations.
• Project Understanding and Sourcing: Demonstrated a keen understanding of client projects and sourced experts who could provide valuable insights, ensuring project goals were met.
• Service Understanding and Effective Explanation: Possessed a strong grasp of the services offered and effectively communicated these offerings to clients, ensuring a clear understanding of how the experts could benefit their projects.
• Knowledge Sharing: Facilitated knowledge transfer from subject matter experts to clients, ensuring valuable and relevant information exchange.
• Quality Assurance: Maintained a high standard of service quality, monitoring and enhancing the overall client experience.
• Data Management: Kept detailed records of client interactions, expert profiles, and industry trends, contributing to data-driven decision-making.
• Team Collaboration: Worked closely with colleagues and senior associates to share best practices and support team goals.
• Client Feedback Analysis: Gathered and analyzed client feedback to continually improve the firm's service and identify areas for enhancement.

In the role of an In-Person Sales Representative at Ascension Partners, responsibilities included promoting and selling services to prospective customers in a dynamic and competitive retail environment. The position entailed various responsibilities and key accomplishments:

• Engaged with customers in a professional and approachable manner, demonstrating strong interpersonal skills.
• Developed a deep understanding of the services, effectively communicating value propositions.
• Consistently met or exceeded monthly sales targets, showcasing strong sales performance.
• Cultivated strong customer relationships, leading to high customer satisfaction and repeat business.
• Conducted product demonstrations and used persuasive selling techniques.
• Effectively addressed customer objections and concerns, turning them into sales opportunities.
• Maintained accurate sales records and contributed to data-driven decision-making.
• Collaborated with a team of sales representatives to share best practices.
• Actively sought and collected customer feedback to improve sales approaches.
• Adhered to company policies and procedures, including ethical sales practices.