RODRIGO GUANILO
Elizabeth
Summary
Sales and operations expert with extensive experience in property management and sales strategy implementation. Proven ability to exceed revenue targets and enhance sales efficiency through process optimization. Skilled in customer service, problem solving, and leadership, with a strong background in CRM tools and strategic marketing. Demonstrated success in managing retail operations to drive growth and achieve business objectives.
Overview
9
9
years of professional experience
Work History
Property Manager
Stein Capital Group
Livingston
01.2024 - Current
- Serve as the main point of contact for over 100+ tenants across multiple properties, delivering high-quality customer service and resolving a wide range of residential issues with professionalism and urgency.
- Oversee the maintenance team, coordinating repairs, inspections, and property improvement projects while maintaining a hands-on role when needed.
- Manage leasing operations including prospect inquiries, appointment scheduling, apartment tours, and lease signing — consistently converting leads through strong communication and people skills.
- Known for being organized, dependable, personable, and solutions-oriented in fast-paced, tenant-facing environments.
Real Estate Property Coordinator and Acquisitions Manager
Creative Home Solutions
01.2021 - Current
- Consistently exceeded sales targets, generating over $100K monthly through strategic lead management and high-volume outreach.
- Streamlined administrative tasks by maintaining a precise calendar of bills, inspections, and critical deadlines.
- Handled utility service liaisons, including fee monitoring and addressing billing issues, enhancing operational efficiency.
- Delivered superior customer service by leading a team focused on addressing tenant inquiries and complaints promptly, fostering a positive living environment and high tenant retention rates.
- Administered multifamily residential properties, acting as the primary point of contact for tenant relations and day-to-day operational management, ensuring compliance with lease terms and enhancing tenant satisfaction.
- Coordinated with multiple service providers and contractors to ensure timely repairs and maintenance, effectively managing contractor documentation and adhering to high standards of property upkeep.
Marketing Sales & Operations Coordinator
Swatch Group
Weehawken
01.2017 - 01.2021
- Spearheaded the development and execution of integrated marketing strategies, increasing brand awareness and market share through targeted consumer insights and strategic market positioning.
- Collaborated with design, product development, and marketing teams to ensure unified brand messaging and optimized campaign delivery across multiple platforms.
- Applied financial acumen to manage budgets and costs, directly contributing to the profitability and operational efficiency of marketing campaigns.
- Organized and managed brand events, enhancing brand visibility and strengthening relationships with key stakeholders through effective promotional activities.
Retail Operations Manager
Swatch Group
Weehawken
01.2017 - 01.2021
- Managed and enhanced partnerships with luxury retail accounts, developing and implementing co-branded marketing initiatives.
- Implemented and monitored rigorous safety protocols and property maintenance schedules to ensure compliance with all regulations and standards, improving overall safety and security of the property and residents.
- Managed 13 key accounts across the U.S. and Canada, maintaining a 100% retention rate and ensuring business growth.
- Oversaw all aspects of facility management, including technology integrations and maintenance, ensuring environments were conducive to optimal operation and staff performance.
Education
BA - Economics
St John’s University
01.2018
Skills
- Operations
- Sales/Sales Forecasting
- Microsoft Office/Excel
- Relationship Building
- Customer Service
- Market Research & Consumer Insights
- Google Suite/Sheets
- Fluent in English & Spanish
- Problem solving
- Time management
Timeline
Property Manager
Stein Capital Group
01.2024 - Current
Real Estate Property Coordinator and Acquisitions Manager
Creative Home Solutions
01.2021 - Current
Marketing Sales & Operations Coordinator
Swatch Group
01.2017 - 01.2021
Retail Operations Manager
Swatch Group
01.2017 - 01.2021
BA - Economics
St John’s University
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