Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rodrigo Gutierrez

Cathedral City,CA

Summary

Great at planning and running entertaining programs as accomplished Clubhouse Manager. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances and supply management.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Clubhouse Manager

Marrakesh Country Club
04.2001 - Current
  • Reopened the Clubhouse after being closed for three years with full F&B amenities successfully during the high season; and hired over 30 employees from cooks, servers, bartenders, bussers, valet, expenditure, dishwashers, runners, etc.
  • Mentored and coached employees to further their careers.
  • Assigned work to team members, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and membership service standards.
  • Created and maintained reports.
  • Partnered across departments to run smooth, professional events and activities.
  • Monitored budget and expenditures, keeping facility within budget.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Cultivated strong relationships with members and their guests to build loyalty and satisfaction.
  • Proven ability to learn quickly and adapt to new situations.
  • Restored membership satisfaction by resolving complaints with workers, activities, or services rendered.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently to complete all tasks within deadlines.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Food and Beverage Manager

Rancho Mirage Country Club
06.1999 - 04.2021
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.

Volleyball Referee

CIF Southern Section
08.2000 - 11.2015
  • Displayed courteous, friendly attitude and served as positive role model in volleyball matches.
  • Participated regularly in volleyball officiating training to keep skills and knowledge current.
  • Maintained constant focus and attentiveness during volleyball matches and displayed unfailing impartiality.
  • Made consistent calls that demonstrated constant compliance with laws of volleyball.
  • Resolved complaints or claims of infractions by participants and assessed actions required while maintaining constant control of match.
  • Kept track of elapsed time and started and stopped play at proper intervals.
  • Promoted participant safety and engagement and taught and enforced safe volleyball practices.
  • Communicated with fans, coaches, players, and other umpires.
  • Promoted good sportsmanship among players.
  • Controlled game flow to maintain safe and fair environment.
  • Provided safe playing environment for players by monitoring activity.
  • Made judgment calls on unsportsmanlike behavior and other violations.
  • Assessed players and equipment to verify conformance to event rules and safety standards.
  • Educated athletes, coaches and fellow officials about game rules and regulations.
  • Investigated and reported on any misconduct of players or coaches.
  • Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
  • Notified players, coaches and officiating team of rule infractions and relevant penalties.
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Interpreted and applied rules and regulations in sports.

Volleyball Coach

Coachella Valley High School
08.1997 - 11.1999
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Prepared athletes for special competitions and tournaments.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Stretched, warmed up, and completed conditioning exercises properly to reduce injuries.
  • Reviewed and updated game strategies and techniques to optimize training sessions.
  • Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
  • Prepared and delivered presentations to players and parents to emphasize importance of teamwork and sportsmanship.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Education

Associate of Arts - Hospitality Administration And Management

College of The Desert
Palm Desert, CA
05.2010

Bachelor of Arts - Liberal Arts And General Studies

College of The Desert
Palm Desert, CA
05.2010

Bachelor of Arts - Mass Communication

University of California - Riverside
Riverside, CA
06.2000

Skills

  • Manager Coaching and Training
  • Critical Thinking
  • Membership Satisfaction
  • Membership Experience
  • Dining Room Management
  • Motivational Leadership
  • Vendor Relationships
  • Operational Efficiency

Certification

  • Certified Sommelier
  • Pursuing CCM Certification by Club Management Association of America, all BMI courses and requirements completed
  • Certified CIF Volleyball Official

Languages

Spanish
Native or Bilingual

Timeline

Clubhouse Manager

Marrakesh Country Club
04.2001 - Current

Volleyball Referee

CIF Southern Section
08.2000 - 11.2015

Food and Beverage Manager

Rancho Mirage Country Club
06.1999 - 04.2021

Volleyball Coach

Coachella Valley High School
08.1997 - 11.1999

Associate of Arts - Hospitality Administration And Management

College of The Desert

Bachelor of Arts - Liberal Arts And General Studies

College of The Desert

Bachelor of Arts - Mass Communication

University of California - Riverside
  • Certified Sommelier
  • Pursuing CCM Certification by Club Management Association of America, all BMI courses and requirements completed
  • Certified CIF Volleyball Official

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Rodrigo Gutierrez