Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rodrigo Laguan

Fort Walton Beach,FL

Summary

Proven track record in enhancing guest satisfaction and maintaining pristine environments, as demonstrated at Mastercorp. Skilled in guest relations and maintenance coordination, I excel in delivering exceptional customer service and operational efficiency. Achieved significant improvements in room readiness and public area cleanliness, contributing to a positive guest experience and team performance.

Overview

4
4
years of professional experience

Work History

Housekeeping Room Attendant

Mastercorp
06.2023 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.

Houseman

Mastercorp
09.2022 - 12.2022
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
  • Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.

Server

Asados Kelly
02.2020 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

High School Diploma -

Angela De Soler
Cuscatancingo, San Salvador, El Salvador
11.2018

Skills

  • Guest Relations
  • Exceptional customer service
  • Guest Engagement
  • Vacuuming and sweeping
  • Maintenance Coordination
  • Dusting furniture
  • Customer service-focused

Languages

Spanish
Native or Bilingual

Timeline

Housekeeping Room Attendant

Mastercorp
06.2023 - Current

Houseman

Mastercorp
09.2022 - 12.2022

Server

Asados Kelly
02.2020 - 09.2022

High School Diploma -

Angela De Soler

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Rodrigo Laguan