Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
CustomerServiceRepresentative

Rodrigo Mariscal

Jacksonville,US

Summary

I will describe myself as independent hard working. I am ambitious and driven. I thrive on challenge and constantly set goals for myself, so I have something to strive toward. I'm not comfortable with settling, and I'm always looking for an opportunity to do better and achieve greatness. I'm a open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Catalis
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Document management : I am responsible to review Patient/Customer applications.
  • Data entry and mailing sheet entry.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sale Consultant

Hanania Automotive Group
10.2022 - 06.2023
  • Committed to delivering excellent customer service while working to make deal and sales in a fast-paced environment.
  • Energetic and exciting way to represent walk around.
  • Constantly calling lead until customer anwers the calls , and get the appointment
  • Always motivate
  • Responded quickly to meet customer needs and resolve problems.

Customer Service

Amazon customer service
01.2022 - 10.2022
  • Responsible of helping customer regarding their package and question regarding order and return.

Sales Associate/Customer Service Representative

Victoria's Secret & Co. Direct Office
09.2018 - 01.2022
  • At Victoria Secret & Co Cutomer care services team is at the core of each interaction with the customer , assuring customer with exchange, billing questions , or simple selling and recommending their best product, my goal was to make every intereaction count
  • In this role , I was responsible for taking income calls ,email or chat from customer regarding their package, exchange/returns , shipping informations , billing and number of other questions
  • Every contact require me to utilize my selling skills to make affective recommendations to the customer and to act in a timely , tactful and professional manner at all times while assisting in resolving customer questions or concern

Cashier/Customer Service/Sales Associate

DishNetwork
05.2016 - 08.2018
  • At dish my responsibility was being responsible at taking care of each customer that needed help with billing , their plan , the issue with the product and sales
  • Every contact was required to utilize my fast and efficient mind to make effective solution for customer who were dealing with a bad experience with the product or dish channel problems
  • At this job I also use my selling knowledge to do a connected recommendation.

Cashier

Cricket
05.2013 - 07.2016
  • Taking care of customer needs and billing
  • This position was my first time working at a customer service
  • Was the main employer and supervisor
  • Was responsible to open store , billing , at the end of day sales report.

Education

High School Diploma -

Fairmont High School
Kettering, OH

Skills

  • Problem solving , Leadership
  • Customer Service
  • Computer Skills
  • Attention to Detail
  • Outgoing and Friendly
  • Team Building
  • Public Speaking
  • Team Player
  • Positive Attitude
  • Flexible Schedule
  • Creativity
  • Excellent Communication
  • Problem-Solving
  • Fluent bilingualism
  • Customer service
  • [Language] translation
  • Customer support
  • Data entry
  • Call center experience
  • Document archiving
  • Document scanning
  • Access control
  • Adobe acrobat
  • Audit preparation

LANGUAGES

English Fluent
Spanish Fluent

Timeline

Customer Service Representative

Catalis
10.2023 - Current

Sale Consultant

Hanania Automotive Group
10.2022 - 06.2023

Customer Service

Amazon customer service
01.2022 - 10.2022

Sales Associate/Customer Service Representative

Victoria's Secret & Co. Direct Office
09.2018 - 01.2022

Cashier/Customer Service/Sales Associate

DishNetwork
05.2016 - 08.2018

Cashier

Cricket
05.2013 - 07.2016

High School Diploma -

Fairmont High School

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Rodrigo Mariscal