Rodrigo Meza
Rancho Cucamonga,CA
Summary
Dynamic and goal-oriented professional with extensive experience in customer service and sales, skilled at fostering meaningful connections with diverse personality types. Outgoing and adaptable, consistently excels in collaborative team settings and independent roles, thriving in new and challenging environments. Proven ability to enhance customer satisfaction and drive sales growth through effective communication and problem-solving skills. Committed to delivering exceptional results while maintaining a positive, proactive approach.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Red Robin
12.2016 - Current
- Worked at multiple locations and currently at the Rancho Cucamonga location
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Wedding DJ/MC
JC Entertainment
07.2022 - 03.2024
- DJ and MC for over 500 events
- Coordinated Events as the MC
- Event planning
- Respond to daily emails and calls with clients
- Used controllers and mixers to mix and sample music.
- Arranged libraries and playlists of music in advance of live events.
- Entertained guests with music matching desired genres and tempo.
- Promoted group dances, competitions and other party games to keep guests entertained.
- Managed schedule, contracts and payments for busy roster of bookings.
- Organized and detail-oriented with a strong work ethic.
Warehouse Labor/Lumper
DCG Fulfillment
08.2020 - 10.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
Sales/Customer Service
Media StratX
12.2017 - 12.2018
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Took over 300 inbound and outbound calls a day
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
High School Diploma -
Tustin High School
Tustin, CA06-2016
Skills
- Customer Service
- Team Player
- Outgoing
- Fast Learner
- Strong Positive Attitude
- Computer Literacy
- Great with people
- Good work ethic with integrity
- Work independently with no supervision
- Bilingual (Spanish/Español)
- Problem Solving
Additional Experience
- Warehouse
- Construction/Labor
- Customer Service
- Delivery Driver
- Full Restaurant(server/bar/host/kitchen/dishwasher)
- Retail
- Event/Security Staff
- Valet
Timeline
Wedding DJ/MC
JC Entertainment
07.2022 - 03.2024
Warehouse Labor/Lumper
DCG Fulfillment
08.2020 - 10.2021
Sales/Customer Service
Media StratX
12.2017 - 12.2018
Server/Bartender
Red Robin
12.2016 - Current
High School Diploma -
Tustin High School