Rodrigo Morales
Salem,MA
Summary
Experienced in restaurant environments. Dependable team player consistently delivering fast and high-quality customer service to guests. Strong focus on personnel development and team collaboration. Honed skills in resolving issues with customers, waitstaff, and management. Adaptability allows thriving in dynamic settings, ensuring smooth operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Kitchen Manager/Sous Chef
Ruth’s Chris Steakhouse
Waltham, MA
07.2024 - Current
Server Shift Leader
Cheesecake Factory
Peabody, MA
11.2022 - 09.2024
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Broiler
Ruth’s Chris Steakhouse
Boston, MA
11.2023 - 07.2024
- Earned a reputation for reliability and commitment to quality through consistent punctuality, strong work ethic, and dedication to the craft of cooking.
- Enhanced kitchen efficiency by preparing and cooking dishes according to standardized recipes and specifications.
- Adhered to strict temperature control guidelines for both raw ingredients and prepared dishes, ensuring optimal flavor profiles and safe consumption.
Server
Sea Level
Salem, MA
09.2023 - 11.2023
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Rockafellas
Salem, MA
09.2022 - 11.2022
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Line Cook
Soma
Beverly, MA
01.2019 - 08.2022
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Line Cook
Blue Ox
Lynn, MA
03.2021 - 11.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Associate in Electronics Engineering Technology -
Universidad De San Carlos De Guatemala
Guatemala, Guatemala11.2018
Skills
- Fast-Paced Environment
- Attention to Detail
- Plates Presentation
- Temperature Requirements
- Special Orders
- Ticket Time Monitoring
- Teamwork and Collaboration
- Glass Polishing
- Problem Detection and Resolution
- Effective Multitasking
- Opening and Closing Procedures
- Silverware and Glassware Restocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Kitchen Manager/Sous Chef
Ruth’s Chris Steakhouse
07.2024 - Current
Broiler
Ruth’s Chris Steakhouse
11.2023 - 07.2024
Server
Sea Level
09.2023 - 11.2023
Server Shift Leader
Cheesecake Factory
11.2022 - 09.2024
Server
Rockafellas
09.2022 - 11.2022
Line Cook
Blue Ox
03.2021 - 11.2021
Line Cook
Soma
01.2019 - 08.2022
Associate in Electronics Engineering Technology -
Universidad De San Carlos De Guatemala