Rodrigo Moreno
Dedham,MA
Summary
Motivated senior sales representative with several years of experience and dedication to mentorship. Proficient in market research and analysis. Proven to exceed sales goals and retain clients, I am easy to work with, a quick learner, and ready to work under all circumstances. I am passionate about my work, with a high attention to detail and quality, and I am always excited to make my working experience better for me and for everyone around me. I have great management skills, and multitasking abilities. I am bilingual in English and Spanish, and I understand Portuguese. Ready for new experiences and meeting new people to create a great future for myself.
Overview
11
11
years of professional experience
Work History
Operations Assistant
IBA
Boston, MA
02.2025 - 10.2025
- Assist with anything needed by the director, from minimal to big projects, no questions asked.
- In charge of overseeing all operations and events that are happening throughout the day.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Participated in team meetings to provide feedback on operational issues and solutions.
Senior Sales Representative
Herb Chambers BMW
Boston, MA
06.2019 - 07.2025
- Negotiated terms of sale with customers to maximize profits.
- Generated leads through cold calling and networking activities.
- Coached junior staff members on effective communication techniques when dealing with customers.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
- Collaborated with marketing team on promotional campaigns targeting existing customers as well as new prospects.
- Established long-term relationships with key accounts by providing superior service levels.
- Analyzed data from sales reports to determine areas of improvement within the sales process.
- Participated in weekly meetings with senior management team to discuss performance metrics.
- Developed and implemented sales strategies to increase customer base and revenues.
Restaurant Manager
Joe's american
Boston, MA
06.2016 - 05.2019
- Provided training for hosts and servers, in charge of providing food classes and teaching anything necessary for success in the restaurant.
- In charge of answering phones, taking orders, and making reservations.
- Managed inventory and supplies to ensure materials were available when needed.
- Lead host and server, helping with anything needed by my peers during or after our shift, making sure everything ran smoothly, but also ensuring that my team members were well and in good spirits.
Head Hostess
Cheesecake Factory
Braintree, MA
02.2015 - 07.2016
- Head host in charge of the seating system, answering phone calls, taking orders, and serving when we were short-staffed.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
Some College (No Degree) - Business
UMASS
BostonSkills
- Team leadership
- Negotiations expert
- Effective communication
- Training and development
- Strategy development
- Vehicle diagnostics
- Lead generation
- Customer relationship management
- Closing deals
- Closing strategies
- Upselling strategies
- Data analysis
- Market research
- Conflict resolution
- Problem solving
- Time management
- Interpersonal skills
- Product and service sales
- Pipeline management
- Network development
- Sales negotiation
Accomplishments
- MVP employee
- Highest selling representative
- Sales person of the year
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
References
References available upon request.
Timeline
Operations Assistant
IBA
02.2025 - 10.2025
Senior Sales Representative
Herb Chambers BMW
06.2019 - 07.2025
Restaurant Manager
Joe's american
06.2016 - 05.2019
Head Hostess
Cheesecake Factory
02.2015 - 07.2016
Some College (No Degree) - Business
UMASS
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