Rodrigo Munoz

Drive Thru Director:

• Supervise speed, accuracy, and hospitality of the Drive-Thru
• *Coaching the behaviors of all Team Leaders, Shift leaders and Team Members who work drive-thru.
  Those behaviors include:
  -Performance of best practices for each position.
  -Customers First attitude.
  -Proper bagging to ensure high-quality food.
  -Maintaining a clean and organized workplace.
  -Operate keeping our core values in mind.
  -Focus, productivity, and proactivity.
• Implementation of innovations and technologies that will aid in improving guest experiences in our drive thru.
• Coaching, evaluating, and providing accountability for all members of the Drive-Thru team, for both AM and PM.
• Set, track and post goals for car count, sales, speed of service, guest satisfaction surveys, comparison report.

Inventory:

• Receive product checking temperatures, appearance and overall condition of the items. Making sure that they comply with Chick Fil A standards.
• Update and maintain order guides according restaurant requirements.
• Rotate inventory according to FIFO.
• Reconcile and coordinate discrepancy reporting.
• Evaluate and manage proper storage and handling practices.
• Conduct spot, weekly, and monthly physical inventory counts.
• Manage and maintain loan/borrow store-to-store transfers.
• Identify areas of improvement in inventory management processes.

• Open and/or close the store while overseeing the functions of the store, including all departments, when the department managers, store director and assistant store director are not available.
• Supervise cleanliness and food safety procedures.
• Responsible for delegation of tasks for all employees with in grocery department as well as other departments when needed.
• Responsible for insuring the completion of all tasks as instructed by Grocery Manager and Store Director.
• Assist management in striving to obtain quarterly financial goals in inventory control, labor percentage and quality control.
• Provide safe and proper storage for all money/document nightly.
• Act to provide the best possible solution for all customer complaints while remaining within the scope of company policies.

• Produce high-quality entrees with the proper plate presentation and portions according to the restaurant menu.
• Upheld sanitation standards in accordance with FDA regulations.
• Prepare meats, poultry and vegetables for broiling and grilling, taking care to avoid cross contaminations.
• Restock the walking fridge, freezer and dry storage using the FIFO system.
• Assist customers at the table answering questions and suggesting menu items to avoid specific allergens.

• Supervise and lead the kitchen team.
• Responsible for inventory, order and receive product.
• Responsible for the production of “home made” goods such as Barbecue Sauce, Jams and Dressings.
• Produce high-quality entrees with the proper plate presentation and portions according to the restaurant menu.
• Upheld sanitation standards in accordance with FDA regulations.
• Prepare meats, poultry and vegetables for broiling and grilling, taking care to avoid cross contaminations.
• Restock the walking fridge, freezer and dry storage using the FIFO system.
• Assist customers at the table answering questions and suggesting menu items to avoid specific allergens.