Rodrigo Munoz
Long Beach,NY
Summary
Professional administrative and insurance expert prepared for roles with a history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Community Office Coordinator
Healthfirst
10.2021 - 11.2025
- Coordinated office activities to enhance operational efficiency and support team objectives.
- Managed scheduling and logistics for meetings, ensuring optimal use of resources and time.
- Streamlined communication channels between departments, improving information flow and collaboration.
- Assisted in developing office policies and procedures to enhance organizational effectiveness.
- Kept track of sales representatives and daily production.
- Participated in projects such as an insurance card project, which led to new plastic insurance cards for members.
- Worked with the Healthfirst dental team and our dental providers to increase their membership roster, solved provider issues, and helped create a new contract that increased payouts for our dentists.
- Worked with our dental team to target areas in Long Island that require dentists and specialists.
- Utilized Excel pivot tables and formulas to create worksheets with provider data for managers, as well as Qlinks (cuts), Tableau, Twilio, and Calabria.
- Utilized Salesforce for managers and representatives.
- Participated in conducting audit calls with a 100% completion rate.
- Experienced in dealing with members face-to-face, and utilized de-escalation skills as needed.
Bilingual Facilitated Enroller
Healthfirst
10.2015 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted clients in applying for insurance through the New York State Marketplace.
- Followed New York State Marketplace guidelines to ensure client protection, and to provide accurate data to assist the client in obtaining the best available insurance for their needs.
- Assisted in-network providers in growing their member rosters.
- Facilitated provider support.
Customer Service Representative
Healthplex
01.2015 - 09.2015
- Promoted to government accounts (handling Medicare and Medicaid members).
- Promoted to the Bilingual Line.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and system navigation.
- Maintained comprehensive knowledge of health plans and services to provide accurate information.
Porter
Barrier Beach Management
04.2012 - 12.2014
- Worked while attending school full-time.
- Managed daily operations to ensure the cleanliness and organization of facilities.
- Coordinated logistics for inventory management and supply distribution.
Education
Associate of Science Degree -
Nassau Community College
Garden City, NYHigh School Diploma -
Long Beach High School
Long Beach, NY06.2008
Skills
- Proficient in enrolling clients in insurance
- Customer service leadership
- Advanced software proficiency
- Multitasking Abilities
- Organization and time management
- Decision-making
Accomplishments
- Worked with the Healthfirst dental team and dental providers to increase the membership roster, solved provider issues, and helped create a new contract between Healthfirst and dentists to increase payouts for our dentists.
- Headed Healthfirst's new ID card issues project. With my assistance, we finally introduced new plastic cards instead of the flimsy paper insurance card we utilized in the past.
Languages
Spanish
Native or Bilingual
Timeline
Community Office Coordinator
Healthfirst
10.2021 - 11.2025
Bilingual Facilitated Enroller
Healthfirst
10.2015 - 09.2021
Customer Service Representative
Healthplex
01.2015 - 09.2015
Porter
Barrier Beach Management
04.2012 - 12.2014
Associate of Science Degree -
Nassau Community College
High School Diploma -
Long Beach High School