Rodrigo Mussi
Greenbrae,CA
Summary
Highly motivated with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking new challenges and opportunities to contribute to company growth.
Overview
19
19
years of professional experience
Work History
Manager's Assistant
BBWax- Best Brazilian Wax
San Francisco, CA
01.2014 - Current
- Review emails daily to prioritize tasks for the manager's attention.
- Handle correspondence promptly.
- Monitor inventory levels of office supplies and place orders as needed.
- Assist with onboarding new employees by providing orientation materials and training resources.
- Maintain confidential records such as personnel files, contracts and customer accounts.
- Utilize company reports to analyze sales, gross profit and inventory activity.
- Restock office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Respond to customer issues to provide immediate resolution and improve retention.
- Keep office equipment functional and supplies well-stocked to promote efficient operations.
Delivery Driver
Extreme Pizza
San Francisco, CA
03.2009 - 12.2013
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Resolved customer complaints in a professional manner, while maintaining positive relationships with clients.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Notified customers of delays to decrease calls to support.
Car Detailer
Loque Facil
Florianopolis, SC - Brazil
03.2006 - 01.2009
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Restored headlights by applying special cleaning solutions that removed yellowing caused by UV exposure.
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Applied protective sealant coating on painted surfaces after thorough cleaning.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Applied waxes to protect paint finish from weather conditions and oxidation.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
- Performed minor touch-up painting on scratched areas of car bodies when necessary.
Education
BBA - International Business
Univali
Itajai - SC - Brazil06-1999
High School Diploma -
Colegio Salesiano
Itajai - SC - Brazil06-1992
Skills
- Dependable and Responsible
- Experienced in Customer Relations
- Teamwork and Collaboration
- Excellent Organizational Skills
- Self-Directed
- Responds Well Under Pressure
- Multitasking
- Verbal Communication
- Troubleshooting
Timeline
Manager's Assistant
BBWax- Best Brazilian Wax
01.2014 - Current
Delivery Driver
Extreme Pizza
03.2009 - 12.2013
Car Detailer
Loque Facil
03.2006 - 01.2009
BBA - International Business
Univali
High School Diploma -
Colegio Salesiano
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