Rodrigo Nogueira

Direct all aspects of terminal operations including flight, customer service, baggage, cargo, and ramp activities.

Develop and manage station budgets (>$3M annually), track expenditures, and identify cost-saving opportunities without compromising safety or service standards.

Oversee hiring, training, and development of a cross-functional team of 50+ employees; foster a performance-driven and compliant culture.

Ensure strict adherence to TSA, FAA, and international safety regulations and internal SOPs.

Lead biometric boarding implementation, streamlining check-in and boarding processes while enhancing security.

Serve as primary liaison with airport authorities, government agencies, and vendors to resolve operational challenges and align on compliance measures.

Track KPIs, audit metrics, and service scores to drive ongoing station performance improvements.

Supervised day-to-day operations, flight planning, and service delivery, ensuring a secure and efficient airport environment.

Participated in budget planning and cost control initiatives, contributing to station-level financial performance.

Developed shift schedules, delegated operational tasks, and maintained oversight of employee productivity.

Led incident response procedures and maintained communication with government agencies during investigations.

Facilitated compliance inspections, staff training programs, and performance reviews to uphold safety and quality standards