Summary
Overview
Work History
Education
Skills
LANGUAGE
Awards
Timeline
Generic

Rodrigo O Hernandez

Granger

Summary

Bilingual (English/Spanish) customer service professional with experience in both healthcare and retail settings. Skilled at answering phones, scheduling, managing records, and assisting customers with patience and empathy. Strong background in resolving customer issues, handling sensitive situations, and providing clear communication to diverse groups. Comfortable using computer systems, entering data accurately, and adapting quickly to new tools. Dedicated to helping customers feel supported and understood, whether over the phone or online.

Overview

3
3
years of professional experience

Work History

Physical Therapy Aide

Sunnyside and Physical Sports Therapy
06.2023 - 09.2025
  • Maintained patient records by documenting treatments, progress, and any changes in condition.
  • Assisted patients and caregivers with clear instructions and compassionate communication.
  • Handled scheduling, appointment reminders, phone inquiries, and file management.
  • Maintained accurate records and prepared reports for insurance and provider review.

Sales Associate

Guitar Center
03.2023 - 09.2023
  • Delivered customer support in person and by phone, resolving product issues promptly.
  • Built long-term rapport with customers, driving repeat business.
  • Assisted with troubleshooting product installation and technical issues.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Associate in Arts (A.A.) -

Yakima Valley College
Yakima, Washington
08-2026

High school or equivalent - undefined

Granger High School
Granger, WA
06.2023

Skills

  • Customer communications
  • Multi-tasking & Time management
  • Teamwork and collaboration
  • Inbound & outbound call handling
  • Customer account management & data entry
  • De-escalation & conflict resolution
  • Remote communication tools (Teams, Zoom, email, phone)
  • Bilingual support (English/Spanish)
  • Empathy and compassion

LANGUAGE

English Native
Spanish Native

Awards

seal of biliteracy

Timeline

Physical Therapy Aide

Sunnyside and Physical Sports Therapy
06.2023 - 09.2025

Sales Associate

Guitar Center
03.2023 - 09.2023

High school or equivalent - undefined

Granger High School

Associate in Arts (A.A.) -

Yakima Valley College

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