Summary
Overview
Work History
Education
Skills
Photography, Reading, Sightseeing
Languages
Timeline
Generic
Rodrigo Perez

Rodrigo Perez

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Pritchard Sports
05.2023 - Current


  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Dispatch Lead

Pritchard Sports
12.2022 - 05.2023
  • Enhanced dispatch efficiency by implementing effective communication systems and protocols.
  • Streamlined workflow for improved response times with thorough planning and organization of tasks.
  • Reduced errors in dispatch operations by conducting regular training sessions and performance reviews.
  • Managed high-pressure situations calmly, ensuring timely resolution of issues and customer satisfaction.

Sales Representative

Melia Hotels
09.2018 - 08.2020
  • Increased sales revenue by identifying and targeting high-potential clients.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Tour Guide

Gaviota Tours
10.2011 - 07.2018
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

Education

Bachelor of Arts - English Language And Literature

University of Matanzas: " Camilo Cienfuegos"
Matanzas, Cuba
07.2018

Skills

  • Office Administration
  • Calendar Management
  • Data Entry
  • Billing
  • Contract Negotiations
  • Budget Administration
  • Payroll Processing
  • Human Resources
  • Organizational Skills
  • Scheduling
  • Staff hiring

Photography, Reading, Sightseeing

Whenever traveling to a new city, enjoy exploring my surroundings looking for the perfect shot with my camera. Also love mystery and Sci-FI books. Im fascinated about human imagination and how books can transport you to whole new worlds.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Administrative Assistant

Pritchard Sports
05.2023 - Current

Dispatch Lead

Pritchard Sports
12.2022 - 05.2023

Sales Representative

Melia Hotels
09.2018 - 08.2020

Tour Guide

Gaviota Tours
10.2011 - 07.2018

Bachelor of Arts - English Language And Literature

University of Matanzas: " Camilo Cienfuegos"

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Rodrigo Perez