Rodrigo Rodriguez
Temple Terrace,CA
Summary
Skilled Asset Protection Associate familiar with patrolling premises, checking bags and acting as visible deterrent to criminal activity. Organized and well-trained with strong defensive skills and problem-solving abilities. Offering 2 years of experience in security. Adept at preventing employee and visitor criminal activity with observational and investigation abilities. Knowledgeable about how to deal with physical altercations in a safe way. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Asset Protection Leader
Macys
06.2023 - Current
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Wrote reports outlining activities and results.
- Utilized various hand and power tools to secure premises and increase protection.
- Checked CCTV for evidence of shoplifting.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Investigated incidents of theft, fraud, or suspicious activity, gathering evidence and working closely with law enforcement to resolve cases effectively.
- Evaluated existing policies and procedures for effectiveness in safeguarding company assets while making necessary revisions based on industry best practices.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Developed strong partnerships with store management teams to ensure consistent communication and alignment on asset protection initiatives.
- Led asset protection awareness campaigns within the organization, educating employees on their responsibilities in safeguarding company assets.
- Conducted regular physical security inspections of facilities, identifying potential vulnerabilities and recommending appropriate remediation measures.
- Implemented CCTV systems and access control measures, enhancing the overall security posture of the organization.
- Contacted local authorities and apprehended shoplifters.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Kept patrons and employees safe and from criminal activity.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Monitored trends in criminal activity affecting the retail industry, proactively adjusting strategies to address emerging threats to company assets.
- Patrolled store departments to check for suspicious activities.
- Reduced instances of theft and fraud by developing comprehensive training programs for employees on loss prevention techniques.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
Retail Sales Associate
Macys
04.2022 - 06.2023
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained clean sales floor and straightened and faced merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered questions about store policies and addressed customer concerns.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Used in-store system to locate inventory and place special orders for customers.
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed cash register after end of shift to balance and record accurate transactions.
- Greeted customers and helped with product questions, selections, and purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
Electrical Apprentice
Ridgeway Electric
05.2022 - 09.2022
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Fostered strong professional relationships with colleagues and clients, promoting a positive company image through exceptional teamwork and communication skills.
- Examined electrical units for loose connections and broken insulation.
- Followed state and local building regulations based on National Electrical Code.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Improved team efficiency by offering support in interpreting blueprints, schematics, and technical drawings for complex projects.
- Advanced technical understanding by regularly participating in continuing education courses, workshops, and seminars within the electrical field.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites.
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Increased customer satisfaction by addressing concerns promptly and providing clear communication throughout the installation process.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Fabricated custom and replacement parts according to specifications, using hand tools.
- Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Cashier Team Lead
McDonald's
02.2021 - 04.2022
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased customer loyalty and retention.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Monitored areas for security issues and safety hazards.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked with floor team and managers to meet wide range of customer needs.
- Educated employees on register use, merchandising, and customer service.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Resolved escalated customer disputes with special actions such as discounts.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Identified and resolved discrepancies and errors in customer accounts.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Alleviated customer service needs with policy-appropriate solutions.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Handled cash with high accuracy and took care to check bills for fraud.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
Education
Master of Criminal Justice -
College of San Mateo
San Mateo, CA06.2025
High School Diploma -
Hillsdale High School
San Mateo, CA05.2023
Skills
- Incident Reporting
- Department patrols
- Wealth Management
- Inventory Auditing
- Budgeting and financial management
- Risk Management
- Conflict Resolution
- RFID Tracking
- Critical Thinking
- Retail Operations
- Staff Training
- Security management
- Report writing abilities
- Loss Prevention
- Loss prevention experience
- Customer Support
- Loss prevention strategies
- Surveillance techniques
- CCTV Monitoring
- Physical Security
- CCTV Systems
- Relationship Building
- Organizational Skills
- Recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Asset Protection Leader
Macys
06.2023 - Current
Electrical Apprentice
Ridgeway Electric
05.2022 - 09.2022
Retail Sales Associate
Macys
04.2022 - 06.2023
Cashier Team Lead
McDonald's
02.2021 - 04.2022
Master of Criminal Justice -
College of San Mateo
High School Diploma -
Hillsdale High School
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