Rodrigo Ruelas
Grand Prairie,TX
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, customer account representative, customer portfolio representative, sales and marketing. Excel in resolving employer challenges with innovative solutions, making customer satisfaction one of the main priorities. Offer advanced computer skills in MS Office and other applications/systems.
Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in automotive industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Overview
22
22
years of professional experience
Work History
Retail Sales Manager
Amtex Services Inc
05.2019 - Current
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
- Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Assisted with selection decision-making by comparing benefits of different options.
- Maintained store visual display appearance and merchandising standards.
- Described optional add-ons and persuaded customers to spend more using cross-selling and upselling techniques.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Organized and updated schedules to optimize coverage for expected customer demands.
Owner Manager
Trinity Services Group LLC
12.2013 - 04.2019
- Maintained records for auto sales, production, inventory, income, and expenses
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks
- Checked purchased vehicles at delivery for damage and final preparations
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures
- Oversaw customer test drives and demonstrated standard and optional features
- Answered customer emails and telephone requests for information
- Tracked updates to vehicles, changing markets and customer purchasing trends
- Responded to inquiries from potential customers via email and telephone
- Managed sales negotiations and financing options
- Processed financial documents including contracts, expense reports and invoices
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Reviewed company software and business programs to determine value and assess viability in live environment.
- Identified client business and operational needs and introduced services to provide solutions.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Accounts Receivable Specialist
Amtex Services Inc
05.2011 - 10.2013
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Oversaw disputes resolution and reconciliation for over 100 client accounts
- Analyzed loss reports and reviewed with senior management to measure overall portfolio performance
- Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching charge backs and write-offs
- Handled wide range of special inquiries and certificates from customers, partners and government agencies
- Generated, mailed and monitored invoices
- Collaborated extensively with auditors during preliminary and year-end audit processes
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading
Field Operations Supervisor
Dealer Services Corporation
01.2010 - 11.2010
- Responsible for the development and management of a floorplan portfolio within a defined territory
- Maintaining and developing relationships with the company vendors and business partners
- Schedule and organize sales projects, related marketing materials and event review
- Develop specific zones and routing within the market to establish an organized marketing strategy
- Lead efforts to achieve volume and goal targets in all inventory and product types
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives
- Managed and owned pipeline of regional clients, generated leads and sales by networking and by cold-calling new prospects and followed up with current customers.
- Tracked market conditions, trends and competitive product activities, launched strategic corporate brand marketing initiatives and drove promotional initiatives that boosted sales.
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Negotiated and closed deals with minimal oversight.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Customer Account Representative
Dealer Services Corporation
08.2007 - 01.2010
- Answer phones in a timely manner
- Assist customers in office, check branch voicemail and return calls promptly
- Process titles, floor planning duties, title status management duties
- Deal with applications and contracts as needed
- Handle dealer account changes and file maintenance as needed
- Assist general manager with marketing needs
- Perform auditing reviews and title audits
- Created strategies to expand existing customer base and increase sales
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives
- Maintained customer base by facilitating market research to formulate brand strategies
- Maintains professional network of potential clients and business opportunities
Customer Portfolio Representative
Dealer Services Corporation
08.2006 - 08.2007
- Offered customer assistance, answered phones, general office duties
- Ran upcoming curtailment maturity report on Monday mornings
- Reached out to customers with upcoming billings due
- Performed collateral audits
- Posted payments
- Processed repo title work,
- Contacted delinquent and default accounts,
- Processed various reports and various general office duties as needed
- Effectively controlled the release of proprietary and confidential information for general client lists
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Office Manager
Pauls and Sons Motors
06.2001 - 09.2006
- Served as office manager, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience
- Applied various marketing techniques including but not limited to advertising and sales online on EBay, Craigslist, and various car forum websites
- Created status reports for monthly and yearly sales and forecast reports for future upcoming months
- Earned a reputation for maintaining a positive attitude and producing high-quality work and exceeding sales expectations early on
- Automated office operations to manage client correspondence, record tracking and data communications
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
- Enhanced customer satisfaction ratings by resolving account issues efficiently
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications
Education
Associate of Science - Business Administration
Mountain View College
Dallas, TX08.2004
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX2001
Skills
- Office Management
- Customer Portfolio Representative
- Accounts Receivables
- Report & Document Preparation
- Sales and Marketing Records Management
- General Office Knowledge
- Microsoft Word, Excel, and PowerPoint
- Customer assistance
- Bilingual English
- General manager
- Team building
- Customer relationships
- Coordinating paperwork
- Issue resolution
- Internet savvy
- Collections expertise
- Account management
- Acquiring new customers
- Client meetings
- Report writing
- Audit procedures
- Payment management
- Invoice processing
- Revenue tracking
- Recordkeeping skills
- Account reconciliation
- Quickbooks expertise
- Account reviewing
- Transaction verification
- Payment processing
- Entry recording
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Manager
Amtex Services Inc
05.2019 - Current
Owner Manager
Trinity Services Group LLC
12.2013 - 04.2019
Accounts Receivable Specialist
Amtex Services Inc
05.2011 - 10.2013
Field Operations Supervisor
Dealer Services Corporation
01.2010 - 11.2010
Customer Account Representative
Dealer Services Corporation
08.2007 - 01.2010
Customer Portfolio Representative
Dealer Services Corporation
08.2006 - 08.2007
Office Manager
Pauls and Sons Motors
06.2001 - 09.2006
Associate of Science - Business Administration
Mountain View College
High School Diploma -
South Grand Prairie High School