Rodrigo Saavedra
Pompano Beach,FL
Summary
Dynamic professional with a versatile background in customer service and administrative roles. Known for exceptional communication and problem-solving skills, contributing to high levels of customer satisfaction. Eager to utilize expertise in a fast-paced environment to support team objectives.
Overview
14
14
years of professional experience
Work History
Office Clerk
R.Saavedra Law
Fort Lauderdale, Florida
01.2025 - Current
- Directed client inquiries and managed incoming calls to improve service response times.
- Coordinated scheduling of appointments, optimizing efficiency for client meetings.
- Executed client intake processes while maintaining accurate data entries.
- Organized documents to ensure record accuracy and accessibility.
- Answered phone calls professionally, transferring inquiries to appropriate personnel.
- Provided administrative support, including typing, filing, photocopying, scanning, and faxing documents.
- Delivered exceptional customer service, maintaining composure in stressful situations.
- Streamlined appointment coordination processes to enhance overall operational efficiency.
Sport Fishing Mate on Charter Boats
Several Boats in Fort Lauderdale and Pompano Beach
Pompano Beach, Florida
05.2012 - 12.2024
- Guest Services: Greeting guests, explaining rules, rigging tackle, teaching techniques, ensuring safety, and managing the experience.
- Fishing Duties: Baiting hooks, setting lines, fighting and gaffing fish, cleaning and filleting catches, and keeping fish cold.
- Boat & Gear Maintenance: Cleaning the boat, relining reels, maintaining engines, and general upkeep.
- Captain Support: Assisting with navigation, boat handling, and operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Highschool in Utah
Utah05-2012
Certificate - Technical Support Fundamentals (in progress)
Google Course Offered By Coursera
Certificate - Call Center Customer Service (in progress)
CVS Health Course Offered By Coursera
Skills
- Customer service and support
- Technical troubleshooting
- Problem solving
- Attention to detail
- Effective communication
- Critical thinking
- Technology adaptability
- Team collaboration
- Administrative support
- Client communication
- Task prioritization
- Time management
- Interpersonal skills
Timeline
Office Clerk
R.Saavedra Law
01.2025 - Current
Sport Fishing Mate on Charter Boats
Several Boats in Fort Lauderdale and Pompano Beach
05.2012 - 12.2024
High School Diploma -
Highschool in Utah
Certificate - Technical Support Fundamentals (in progress)
Google Course Offered By Coursera
Certificate - Call Center Customer Service (in progress)
CVS Health Course Offered By Coursera