RODRIGO SAMAYOA GORDILLO
Valley City,ND
Summary
Dynamic professional with a robust background in customer service and tire maintenance, notably at Loves Travel Stop. Excelled in enhancing customer satisfaction through expert tire services and safety procedures. Demonstrated exceptional time management and problem-solving skills, leading to increased efficiency and customer loyalty. Proven ability to mentor and resolve conflicts, underscoring a commitment to workplace harmony and client satisfaction.
Professional with experience in fostering supportive and inclusive living environments. Skilled in conflict resolution, crisis management, and event planning. Strong focus on team collaboration and achieving results. Reliable and adaptable, with natural ability to connect with and support diverse groups of residents.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Tire Technician
Loves Travel Stop
04.2024 - Current
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Improved customer satisfaction by providing timely and accurate tire services.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Utilized specialized tools and equipment to safely remove and install tires.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Educated customers about tire maintenance, repair and replacement.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Sourced tires to meet customer quality and budget needs.
Front Desk Receptionist
Grand Stay Hotel And Suites
05.2024 - 09.2024
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
Resident Assistant
VCSU
08.2023 - 05.2024
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Assisted residents in preparing for activity and social programs.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Conducted weekly meetings with students to review goals, address issues and provide support.
Parking Officer
VCSU
01.2023 - 05.2023
- Collaborated with college law enforcement officers to address parking-related issues and maintain a safe environment for all users.
- Wrote and issues citations or warnings to owners of vehicles.
- Assisted motorists with locating available parking spaces, providing directions, and explaining parking regulations.
- Resolved conflicts with upset individuals through effective communication skills and de-escalation techniques.
Education
Associate of Business Administration - Sport And Fitness Management
VALLEY CITY STATE UNIVERSITY
Valley City, ND05-2027
High School Diploma -
ALCESTER HUDSON HIGH SCHOOL
Alcester, SD05-2022
Skills
- Tire installation
- Tire mounting
- Tire balancing
- Wheel balancing
- Facility cleaning
- Safety procedures
- Oil changes
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Appointment scheduling
- Skilled in (excel)
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Grand Stay Hotel And Suites
05.2024 - 09.2024
Tire Technician
Loves Travel Stop
04.2024 - Current
Resident Assistant
VCSU
08.2023 - 05.2024
Parking Officer
VCSU
01.2023 - 05.2023
Associate of Business Administration - Sport And Fitness Management
VALLEY CITY STATE UNIVERSITY
High School Diploma -
ALCESTER HUDSON HIGH SCHOOL
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