Rodrigo Sanchez

- Through initiatives such as cost and pricing analysis, securing new

vendors, and more effective staff training, the business turned a profit

within four months

- Created advertising for special events and promotions by increasing

social media presence

- Provided the best customer service to all guests creating a large

repeat customer base

- Ensured and maintained kitchen cleanliness in accordance with

inspection regulations with no violations since 2017

- Flawlessly executed all facets of coffee shop, bar, and BOH/FOH

operations

- Managed a staff of up to 15 and assigned specific work duties

- Directed and motivated staff

- Maintained strong vendor relationships

- Managed inventory to ensure freshest product was provided to

customers

- Substantial knowledge of all bicycle parts
- Solid understanding of all mechanical functions of bikes
- Strong ability to troubleshoot issues and perform necessary repairs
- Excellent time management and organizational abilities
Very good people skills

-Substantial knowledge of bike fittings for all types of bicycles.

-

- Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.

- Increased average service ticket sales by 36% becoming a top-seller

in the service department and received statewide recognition for this

accomplishment

- Created detailed work orders for customers

- Kept accurate and detailed documentation for customer’s past,

current, and future repairs

- Made regular outbound calls to keep customers updated on the

status of their repairs and to obtain approval for additional repairs or

upgrades

- Worked closely with certified technicians in the shop to determine if

certain repairs were necessary or feasible

- Completed regular trainings to maintain an accurate and current

product knowledge in order to provide customer’s with the best

experience

- used consultative sales process to assist customers in planning for

ongoing required maintenance