Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rodrigo Silva

Tarzan,CALIFORNIA

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 20+ years of experience in team leadership in the Restaurant industry. Background includes sales, management and customer service in fast-paced settings.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Restaurant Manager

California Pizza Kitchen
06.2018 - Current
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Led and directed team members on effective methods, operations, and procedures.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maximized quality assurance by completing frequent line checks.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.

Service Manager

Mimi's Cafe
01.2015 - 06.2018
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service issues and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Senior Service Manager

COzymel's Mexican Grill
01.2007 - 01.2015
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Sous Chef

Buca Di Beppo
02.2002 - 01.2007
  • Acted as head chef when required to maintain continuity of service and quality.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Collaborated with staff members to create meals for large banquets.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Monitored food and labor costs to verify budget targets were met.
  • Coordinated with vendors to order supplies and maintain high quality standards.
  • Maintained up-to-date knowledge of current culinary trends and techniques.
  • Led daily staff meetings to communicate expectations and review safety procedures.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Coordinated with team members to prepare orders on time.
  • Set up and broke down kitchen for service.
  • Monitored food production to verify quality and consistency.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Education

International Bussines - Customs, Exports And Imports

Universidad Catolica De Chile
Chile
11.1987

Skills

  • Order Delivery Practices
  • Food Service Background
  • Labor and Food Cost Control
  • Business Operations Expertise
  • Staff Development Talent
  • Food Preparation and Safety
  • Conflict Resolution Techniques
  • Food Plating and Presentation
  • Customer Service Best Practices
  • Kitchen Equipment Operation
  • Full Service Restaurant Background
  • Hiring and Training
  • Weekly Payroll
  • Credit Card Transaction Processing
  • P&L Management
  • Employee Performance Evaluations
  • Cost Efficiency
  • Safe Food Handling Practices
  • Complaint Resolution
  • Employee Schedule Management
  • Training and Development
  • Staff Scheduling
  • Proper Food Storage
  • Maintaining Clean Work Areas
  • Corrective Actions
  • Staff Supervision
  • Performance Improvement
  • Purchasing and Cost Control
  • Cooking Procedures
  • Sanitation and Hygiene
  • Inventory Control
  • Restaurant Operation

Certification

  • Certified serve Safe
  • RBS certified

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Senior Restaurant Manager

California Pizza Kitchen
06.2018 - Current

Service Manager

Mimi's Cafe
01.2015 - 06.2018

Senior Service Manager

COzymel's Mexican Grill
01.2007 - 01.2015

Sous Chef

Buca Di Beppo
02.2002 - 01.2007

International Bussines - Customs, Exports And Imports

Universidad Catolica De Chile

Similar Profiles

CREATE PROFILE
Rodrigo Silva