Rodrigo Solis

Work History

IT Technical Support Specialist

R1 Rcm

05.2023 - Current

Customer-first mindset with a demonstrated desire to exceed expectations
Excellent computer and troubleshooting skills including proficiency with Microsoft Office
Able to adapt to change in a fast-paced environment.
Self-motivated with the ability to multi-task and meet deadlines under time pressure
Deliver excellent service while troubleshooting issues with a customer by asking questions to determine nature of problem and walk customer through the problem-solving process.
Provide remote technical computer support at an advanced level for a variety of devices, including (but not limited to) computers, laptops, monitors, home networking equipment, storage devices, and computer peripherals.
Support a remote workforce through interactions utilizing phone, video, and chat communication platforms.
Perform exceptional work independently with little face to face supervision.
Manage and maintain extensive computer environments including daily performance across end user computers as well as cloud environments such as AWS and Office 365.
Variety of other duties, as assigned
Streamlined IT processes for increased efficiency and reduced downtime.
Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Enhanced system performance by identifying and resolving technical issues promptly.
Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.

Application Support Specialist

Acclara

12.2017 - 04.2023

Collaborated with developers, analysts and project managers to expedite incident resolutions.
Provided training to end users on new and updated systems and software.
Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
Played a key role in major system migrations by providing hands-on technical assistance throughout the planning and execution phases.
Actively participated in regular team meetings, offering valuable insights and suggestions for continuous process improvement.
Created user accounts and assigned permissions.
Researched and identified solutions to technical problems.
Improved customer satisfaction by providing timely and efficient support for various applications.

Payment Center Customer Service Team Lead

Patient Account Services

10.2013 - 12.2017

Responsible for processing a variety of routine financial transactions by phone with accuracy and high level of speed as well as strong and responsible work ethics, maintain all customers financial information in a confidential manner at all times, prepare and maintain daily paperwork according to company and departmental procedures and guidelines, post payments daily, research and balance bad debt accounts and payment files daily as necessary, excellent customer service, communication and creativity skills, patience and flexibility, review and interpret statements, assist and resolve escalated patient inquires, prepare and submit daily reports for refund requests, lead and direct the work of others, develop strategic plans for operational improvements within the organization, prepare weekly attendance reports, quality call assessments, daily and weekly credit card transaction reports, monitor queue and representatives daily, assist representatives with escalated issue, mentor and train new employees, work independently under minimum supervision in a fast pace environment, administrative support for the IT department with any support website issues, daily financial reports issues and other duties as assigned by management

Referral Coordinator and Medical Assistant

Interventional Pain Specialist

08.2012 - 10.2013

Responsible for, but not limited to assist patients in office and by phone in a timely manner providing excellent customer service concerning any issues with precertifications, insurance verifications, quote of benefits for new and existing patients, in coming and out going referrals, maintaining a log for all new patient referrals and medicals records received, review all medicals records and create new patients charts, also work closely with other doctor offices and facilities to maintain good relations on mutual patients, mainly responsible to coordinate all out going referrals for all recommendations done by the doctors and maintain a daily log for all referrals status, responsible to obtain all imaging reports and evaluation report notes, progress notes from doctors from all referral sent, also greet and meet with provider representatives and work closely on daily basics with all physician offices in all recommendations, write prescriptions, as well as other duties assigned by the physicians and management, including general support for the intake department

Senior Representative and Interim Team Lead

Texas Children's Hospital

10.2006 - 03.2011

Served as an interim team lead as well as a full customer service representative in the customer service department in a high volume call center setting, assisting other representatives with any questions related to benefits, policies and escalated issues, also responsible for answering all English/Spanish incoming calls for HMO Medicaid, CHIP and Commercial insurance members, with knowledge to handle all members and provider inquiries regarding claim denials, status, general claim inquires, members and provider complaints, eligibility and covered benefits, provider search, appointment scheduling, referrals, PCP changes, balance accounts, event information, facilitating all paper work and documenting all reasons for every call, taking actions to find a onetime call resolution for each call, responsible to coordinate medical transportation, maintain the log, run and review monthly reports for financial purposes, verify, review and update member files for primary insurance information from monthly reports
Volunteer for community events such as soccer clinics, back to school, health fairs, and CHIP re-enrollment assistance
Assist prospective members with questions about CHIP/Medicaid application process and qualifications

Provider Relations Service Representative

Heritage Health Systems

03.2006 - 10.2006

Handled inbound and outbound calls from and to providers regarding today’s Options Medicare Supplement plan
Having a complete understanding of the plan guidelines and policies to be able to assist providers
Utilize provider contact database to upgrade and run reports as necessary to make initial calls to providers
Work closely with each regional director and field director in each state where the plan is offer, ability to work on various computer systems and document all information appropriately, compose letters and fix packets for providers, check voicemail daily and follow up, faxed daily information to provider offices about the plans, provided administrative support and receptionist duties as necessary

Customer Service Representative

United Health Care

01.2002 - 03.2006

Bi-lingual associate, responsible for incoming calls in a high volume call center
Assist all current members with their United Health Care HMO Medicaid benefits
Responsible for full understanding all of the United Health Care HMO Medicaid benefits in order to fully serve each member
Function as a full service representative, with knowledge to handle all customer complaints; inquiries regarding prescriptions, claims, providers search, eligibility, transportation arrangements, scheduling appointments and any other needs
Initiate outbound calls to new members to ensure that UHC has correct information to better serve them with all their medical needs in the future
Facilitating all customer paper work and documenting all reasons for each solution and all the procedures that were taken to solve the customer’s problem

Office Assistant/Customer Service Representative

Texas Tax Back

05.2000 - 01.2002

Assisted customers coming out of USA with large purchases from retail and department stores with their sales tax return process
Facilitated paperwork to sign and stamp export documents for such purchases
Issued checks and made refunds to credit cards for customers
Provided administrative support and receptionist duties when necessary, including but not limited to: extensive data-entry, managing incoming and outgoing mail including special packages and A/P & A/R

Summary

Overview

Work History

IT Technical Support Specialist

Application Support Specialist

Payment Center Customer Service Team Lead

Referral Coordinator and Medical Assistant

Senior Representative and Interim Team Lead

Provider Relations Service Representative

Customer Service Representative

Office Assistant/Customer Service Representative

Education

No Degree - A+ Class

High School Diploma -

Skills

Languages

Timeline

Similar Profiles

Mahek BaigMahek Baig

Ver AntoninoVer Antonino

Colleen SeipelColleen Seipel

Ganta SashikanthGanta Sashikanth

Edonya TimmonsEdonya Timmons