Rodrigo Zerpa
East Bernard,TX
Summary
Professional with robust experience in field technology, adept at troubleshooting and maintaining IT systems. Skilled in network setup, hardware repair, and software installation with strong focus on team collaboration and delivering reliable results. Known for adaptability and effective problem-solving in dynamic environments. Proactive approach in ensuring seamless IT operations and enhancing user satisfaction.
Diligent Technology Tech with background in IT field support and hands-on experience in troubleshooting hardware and software issues. Successfully improved system efficiency and minimized downtime for multiple clients. Demonstrated technical skills and problem-solving abilities.
Overview
50
50
years of professional experience
Work History
Maintenance Technician
Brazos Independent School District
10.2024 - Current
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
Technical Support Executive
Global Telecommunications Integral
09.2002 - 03.2010
- Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Reduced call wait times by implementing effective time management techniques during high-volume periods.
- Increased customer satisfaction ratings to [90]%.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Developed and implemented preventive maintenance procedures.
Technologist
Cantv Telecommunications. Pay Phones Dptm.
07.1993 - 08.2002
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
- Cultivated culture of continuous improvement, encouraging feedback and adaptive strategies.
Technician
PDVSA. Venezuelan Oil Industry
02.1981 - 07.1993
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Technical Instructor
Telecommunication Studies Center
09.1975 - 02.1981
- Promoted collaborative learning through group projects and presentations, resulting in enhanced teamwork and communication skills among students.
- Built strong relationships with local employers through networking events and job fairs, resulting in increased job placement opportunities for graduates.
- Mentored new instructors joining the team, sharing best practices for effective teaching strategies and classroom management techniques.
- Facilitated the integration of industry-standard software tools into the curriculum, ensuring students gained hands-on experience with the latest technology.
- Assisted in the development of departmental goals, objectives, policies, procedures, ensuring alignment with institutional mission and vision statements.
- Developed comprehensive lesson plans, focusing on critical thinking and problem-solving skills to ensure students'' success in the workplace.
- Prepared students for industry certifications by aligning course materials with relevant exam objectives and offering practice exams.
- Enhanced student understanding of technical concepts by incorporating hands-on activities and real-world examples in lessons.
- Supervised and monitored students' use of tools and equipment.
Education
Associate of Science - Telecommunications
Telecommunications Studies Center
Caracas, Venezuela1975
Skills
- Preventive Maintenance
- Troubleshooting skills
- Equipment installation
- Hardware installation
- Teamwork
- Problem-solving
- Customer service
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking
- Reliability
- Organizational skills
Timeline
Maintenance Technician
Brazos Independent School District
10.2024 - Current
Technical Support Executive
Global Telecommunications Integral
09.2002 - 03.2010
Technologist
Cantv Telecommunications. Pay Phones Dptm.
07.1993 - 08.2002
Technician
PDVSA. Venezuelan Oil Industry
02.1981 - 07.1993
Technical Instructor
Telecommunication Studies Center
09.1975 - 02.1981
Associate of Science - Telecommunications
Telecommunications Studies Center
Similar Profiles
Tiona StewardTiona Steward
Student Athletic Trainer at Brazos Independent School DistrictStudent Athletic Trainer at Brazos Independent School District
BRITTANY STRANDELLBRITTANY STRANDELL
Technology and Reading Teacher at Giddings Independent School DistrictTechnology and Reading Teacher at Giddings Independent School District
Mary A. FigueroMary A. Figuero
Mathematics Teacher & Mentor at CyFair Independent School District- Campbell Middle SchoolMathematics Teacher & Mentor at CyFair Independent School District- Campbell Middle School
Jackson MorrowJackson Morrow
Pizza Maker at Simple Simons PizzaPizza Maker at Simple Simons Pizza
Karrie MillerKarrie Miller
4th Grade Self Contained Teacher at Brazos Elementary4th Grade Self Contained Teacher at Brazos Elementary