Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rodrigo Gutierrez

San Antonio

Summary

Results-driven supervisor with a proven track record in customer service, social media, and sales. Adept at leveraging strong communication skills in both English and Spanish, I bring a unique ability to connect with diverse customers. With a meticulous work ethic and a creative mindset, I excel in making sure the customer enjoys every aspect of their experience. My background in customer service and sales has perfected my interpersonal skills, enabling me to build strong client relationships and drive revenue growth. Seeking an assistant manager role where my bilingual proficiency and customer-centric approach can contribute to achieving company success. Being from Monterrey, Mexico has benefited me in creating long-lasting client relationships. A lot of the market here in San Antonio consists of nationals who are more comfortable shopping with someone who knows Spanish.

Overview

5
5
years of professional experience

Work History

Sales Supervisor

Marc Jacobs
08.2024 - Current
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Effectively coached team members to reach weekly and monthly sales goals.
  • Opened and closed the store daily, ensuring it met company standards and was fully prepared for the next day.
  • Promoted exceptional customer service by engaging clients on sales floor. Doubled my client base by engaging with both english and spanish speakers.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • When numbers are low it's part of my job to get the team back on track and give the energy that's needed in order to get us where we need to be.
  • Focused on organizing the back of house and ensured everyone contributed to keeping it orderly. Effectively processed shipment.
  • Lead floor sets each month, moving product, changing displays and remerchandising old products to make them look new again.
  • Train new hires in all areas of the job, including visuals, register training, back stocking, greeting, talking to customers, and selling to different types of people.

Sales Associate

Tory Burch
09.2021 - 08.2024
  • While working at Tory Burch, I engage with customers to build rapport and lasting relationships.
  • I was able to implement up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Provided positive first impressions to welcome existing, new, and potential customers who would later become my own personal clients.
  • I was able to grow a client book that would assist me in achieving my monthly goals.
  • I was able to use my first language, Spanish, to be a top seller in the store and achieve all my goals as a seller to bring my contribution to the business.
  • When first meeting a new client I like to begin with getting to know them, their name, different things they already have or like, different colors they tend to pull for, and some other ways to know better what this particular client will fall in love with.
  • Once I know what they have been looking for or their style, I like to grab different items throughout the store that are exactly what they're looking for, while adding on items that might be a little outside their scope but with details that still check each box.

Client Advisor

Purificación García
05.2021 - 09.2021
  • While working on Purificacion Garcia I was able to increase my learning and training as a client advisor.
  • Since this specific brand is well known to the Hispanic/Latin market, I was able to use my first language, Spanish, to be a top seller and excel in making my monthly goals.

Sales Associate

Lucky Brand
01.2021 - 05.2021
  • While working at Lucky Brand I would engage with customers to effectively build rapport and lasting relationships.
  • Increased the store sales over the 5 months I was in the company by offering consultation on products and services and applying customer service and upselling techniques.

Education

Digital Communications -

University of Texas At San Antonio
San Antonio, TX
12.2023

Skills

  • Customer service
  • Time management
  • Leadership
  • Bilingual
  • Spanish
  • Content Creation
  • Social Media Monitoring
  • Goals and performance
  • Employee scheduling
  • Sales strategy development
  • Staff training and development

Languages

Spanish
English

Timeline

Sales Supervisor

Marc Jacobs
08.2024 - Current

Sales Associate

Tory Burch
09.2021 - 08.2024

Client Advisor

Purificación García
05.2021 - 09.2021

Sales Associate

Lucky Brand
01.2021 - 05.2021

Digital Communications -

University of Texas At San Antonio

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