Microsoft suite
Steve Rodriguez
IT technician
Los Angeles,CA
Summary
Versatile and dynamic, with a proven track record at Global Education Academy, enhancing system performance and ensuring information security. Excelled in server management and fostered team collaboration, significantly improving IT infrastructure. Skilled in both technical troubleshooting and creating positive learning environments, demonstrating a unique blend of technical and interpersonal abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technology Assistant
Global Education Academy
08.2023 - Current
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed and configured software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
Multimedia Specialist
Red Shield Youth and Community Center
07.2022 - 08.2023
- Managed digital archives to maintain organized file management system of images and video clips.
- Prepared and designed flyers, illustrations, brochures and photographic work using Software.
- Optimized and re-cut image and video files by identifying clips, editing and encoding videos and pulling screengrabs.
- Maintained equipment in good working order for school-wide use.
- Notified supervisors when major equipment repairs were needed.
- Assisted with breakdown and reimplementation of AV equipment at new office locations.
- Captured and distributed video of company events and workshops for publication on company website and social media pages.
- Executed setup and breakdown of speakers, cables and computers.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
After School Program Coordinator
The Salvation Army
06.2021 - 06.2022
- Developed and coordinated after-school programs and activities.
- Verified student grades, attendance and schedules.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Collaborated with administration staff to develop functional budgets within allocated funds.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Communicated with parents to encourage active parental participation in education.
Caterer
Compass Group USA
12.2019 - 04.2020
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Designed catering menus containing ethnic food options to meet needs of diverse customer base.
- Provided friendly, courteous service to create memorable moments for guests.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Cleaned and organized kitchen stations to promote team efficiency.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Implemented food cost and waste reduction initiatives to save money.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Coordinated with team members to prepare orders on time.
Bell Ringer
The Salvation Army
12.2014 - 12.2014
- Answered questions about work of Salvation Army and its goals.
- Drew attention to kettle by bell ringing and greeting people.
- Assembled sign and kettle daily in specified locations.
- Watched over bucket for Number hours each shift, continuously soliciting donations, and making connections with passersby.
- Protected donations by never leaving kettle unattended.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
Camp Counselor
The Salvation Army Camp Mt Crags and Gilmore
05.2014 - 08.2014
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
Camp Counselor
The Salvation Army Pine Summit Camp
05.2013 - 08.2013
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Encouraged team building to increase camaraderie, trust and rapport.
- Implemented rules and regulations to enforce discipline and compliance.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Collaborated with other recreation staff in developing new recreational activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Prepared reports for management regarding status and progress of recreational activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Loss Prevention Specialist
Ross Dress for Less
02.2011 - 02.2013
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Completed loss control surveys for underwriting information and evaluation.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Provided loss control reporting for prospects and clients.
- Monitored paperwork procedures to prevent error-related losses.
- Monitored store surveillance cameras to detect suspicious behavior.
Stocking Associate
Target
03.2008 - 08.2009
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Scanned, recorded and verified received inventory during regular shipments.
Park Services Associate
Universal Studios Hollywood
12.2005 - 06.2009
- Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
- Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
- Closely follows biohazard cleaning procedures to avoid bloodborne pathogen transmission when sanitizing public restrooms.
- Reported safety, customer and staffing issues directly to supervision.
Education
Associate Degree In Cyber Security - Information Technology
Los Angeles City College
Los Angeles, CASkills
- Remote support
- Server management
- Software installation
- System configuration
- Hardware maintenance
- Operating systems
- Information security
- Software experience
- Software installations
- Technical troubleshooting
- Hardware installations
- Issue troubleshooting
Certification
Ethical hacking (CEH) certification by end of spring 2025
- CompTIA A+ - Computing Technology Industry Association. Spring 2025
Software
Timeline
Technology Assistant
Global Education Academy
08.2023 - Current
Multimedia Specialist
Red Shield Youth and Community Center
07.2022 - 08.2023
After School Program Coordinator
The Salvation Army
06.2021 - 06.2022
Caterer
Compass Group USA
12.2019 - 04.2020
Bell Ringer
The Salvation Army
12.2014 - 12.2014
Camp Counselor
The Salvation Army Camp Mt Crags and Gilmore
05.2014 - 08.2014
Camp Counselor
The Salvation Army Pine Summit Camp
05.2013 - 08.2013
Loss Prevention Specialist
Ross Dress for Less
02.2011 - 02.2013
Stocking Associate
Target
03.2008 - 08.2009
Park Services Associate
Universal Studios Hollywood
12.2005 - 06.2009
Associate Degree In Cyber Security - Information Technology
Los Angeles City College
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