Rodriquez Clark
Cockeysville,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with over a 10 year history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Process Assistant
Amazon
Sparrows Point, MD
05.2022 - Current
- Team Lead Inbound PA/Receiving- conduct stand up meetings and give department daily instructions to Ensure application of policies and SOP, coordinate work flow to insure plan and goals are being met.
- POC for quality monitor metrics and perform audits and feedback to ensure DPMO is below standard by coaching in real time to identify AAs that are at risk.
- Ensure all customer orders are met on SLA on a daily basis and customer promise is met by ensuring standard work is being done.
- Engage with AAs to give them feedback and discuss development opportunities.
- Mentor,motivate and coach workforce
- Manage daily productivity (UPH) of workforce to ensure efficient standard work.
- Ensure safety compliance at all times are being met.
- Currently inclined POD for promotion L4 (non - exempt)
Warehouse Associate
Amazon.com Fulfillment Center
Sparrows Point, MD
11.2018 - 05.2022
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Employee coding
- Promoted performance improvements by coaching, counselings.
- Indirect roles, Process guide,Hr/Admin/It-Oops projects,Problem solve,Water spider,Tote management/Downstack lead.
- Cross training, icqa, pick,pack,Ship dock,Sled audit,Pcf,Inbound,Outbound.
- Computer training,Word,excel,Power point,Fc menu programs for daily fc operations including problem solve programs.
- Established and maintained good relations with management of other departments needed for timely department operations.
- Clear jams
- Inventoried items with cycle counts and audits .
Sales Manager
Pasanatte Home Food ServicesPasanatte Home Food Services, Maryland
Bristol, PA
07.2017 - 10.2018
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Merchandised products and maintained adequate inventory to achieve consistent sales.
- Cultivated strong and profitable relationships with customers by consistently and quickly handling issues.
- Reached out to accounts regularly to check on needs, offer new services and increase business opportunities.
- Handled sales paperwork and payments for one-off and recurring food purchases.
- Used advanced Excel functions and calculations to develop reports and lists.
- Used scheduling software to delegate resources and manage calendars.
- Handled data entry tasks with high levels of speed and accuracy.
- Instituted new employee training procedures to reduce onboarding process time length.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored and managed 30 employees performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Trained and mentored associates to teach daily tasks and procedures.
Manager
Denim Couture
Annapolis Junction, MD
09.2014 - 07.2017
- Audited inventory to identify and correct discrepancies.
- Managed 16-25 employees
- Counted and balanced registers.
- Directed and supervised staff performance.
- Displayed merchandise for upcoming sales in visually appealing way.
- Instructed staff on procedures for handling difficult transactions.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Operation Manager
TCG,INC
Phoenix, Maryland
11.2006 - 09.2014
- Managed 30-50 employees daily
- Motivated subordinates to advance employee engagement to develop a high performing managerial team
- Oversaw all operations and business activities to ensure they produce the desired results, and are consistent with the overall strategy and mission of the bussines.
- Made high-quality investing decisions to advance the business and increase profits, Adhere to legal guidelines and in-house policies to maintain the company’s legality and business ethics
- Review financial reports to devise solutions or improvements with key partners and stakeholders and act as a point of contact for important shareholders
- Provided solutions to ensure company survival and growth
- Abstained a deep knowledge of the markets, and industry of the company
- Provided efficient resolution to issues to satisfaction of clients.
Senior Loan Officer
Residential Home loan Service
Baltimore, MD
07.2004 - 08.2006
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Performed daily maintenance of loan applicant database.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Education
Bachelor of Arts - Business Management
Coppin State University
Baltimore, MD06-1994
High School Diploma -
Carver Vocational High School
Baltimore, MD06.1989
Skills
- Excellent writing and verbal skills
- Excellent interpersonal kills
- Employee Performance Evaluations
- Logistics and Supply Chain Software
- Team goals and building Expertise
- Process Monitoring/Improvements
- Workforce Management
- Microsoft office ,word ,excel, power point
- Issue Resolution
- Job Assignments
- Operational Efficiency
- Mentor and coaching
- Workplace Safety
- Six Sigma Methodologies
- Customer obsessed
- Motivational Leadership
- Strategic Decision-Making
Timeline
Process Assistant
Amazon
05.2022 - Current
Warehouse Associate
Amazon.com Fulfillment Center
11.2018 - 05.2022
Sales Manager
Pasanatte Home Food ServicesPasanatte Home Food Services, Maryland
07.2017 - 10.2018
Manager
Denim Couture
09.2014 - 07.2017
Operation Manager
TCG,INC
11.2006 - 09.2014
Senior Loan Officer
Residential Home loan Service
07.2004 - 08.2006
Bachelor of Arts - Business Management
Coppin State University
High School Diploma -
Carver Vocational High School
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