RODSON JOSSELIN
Fort Lauderdale
Summary
Great multi-tasking abilities Telephone & sales and customer service skills Excellent communication skills/Impeccable writing ability Able to work independently without direct supervision Multi-lingual speaks, reads and write English, French, and Creole Microsoft (Sabre Interact, Word, Excel, Power Point, and Outlook)
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
14
14
years of professional experience
Work History
Luxury Cruise and Guest Relations Concierge
Orient Express Sailing Yachts
06.2025 - Current
- Delivered exceptional guest services, ensuring personalized experiences and satisfaction.
- Coordinated logistics for yacht excursions, managing schedules and transportation efficiently.
- Resolved guest inquiries promptly, enhancing overall service quality and responsiveness.
- Developed comprehensive knowledge of local attractions, providing tailored recommendations to guests.
Supervisor customer service specialist
Silver Airways
01.2015 - 06.2025
- Involved in processing airlines tickets.
- Responsibilities also include customer satisfaction.
- Airport Support Help Desk.
- Attention to details and strong organizational skills.
- Effective research skills including ability to analyze information and make determinations in accordance with Company's guidelines.
- Highly motivated self-starter with ability to multi-task.
- Trained and mentored new employees, fostering a collaborative team environment.
- Analyzed performance metrics to identify areas for improvement and drive productivity initiatives.
- Supervised daily operations to ensure compliance with safety and regulatory standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer service representative
Quickflight services
01.2014 - 01.2015
- Involved in processing airlines passengers.
- Responsibilities also include baggage checking, seat assignment and issuance of boarding passes, making boarding announcements, checking and collecting tickets during boarding.
- Assisted technicians on the field, duties included answering tech queries, problem solving and providing detailed information and response to issues.
- Handled escalated issues with troubleshooting process.
Installer support
Teleperformance USA
01.2012 - 01.2014
Education
Public Relations
COMMUNICATIONS INSTITUTE
01.1994
Skills
- Manage DOT complaints
- Assist airport agents with Sabre issues
- Teamwork
- Time Management
- Leadership
- Effective Communication
Years Of Experience
10 years in the airline industry
Languages
French
Full Professional
English
Full Professional
Creole
Native or Bilingual
Timeline
Luxury Cruise and Guest Relations Concierge
Orient Express Sailing Yachts
06.2025 - Current
Supervisor customer service specialist
Silver Airways
01.2015 - 06.2025
Customer service representative
Quickflight services
01.2014 - 01.2015
Installer support
Teleperformance USA
01.2012 - 01.2014
Public Relations
COMMUNICATIONS INSTITUTE