ROD T DAVIS
Stafford,VA
Summary
Dedicated Information Technology professional seeking a role offering opportunities for long term professional growth and development.
Overview
10
10
years of professional experience
Work History
Information Security Engineer
Wells Fargo & Company
04.2018 - Current
- Engineered drift configuration and monitoring for various products such as Symantec Endpoint Protection and Symantec Protect Engine
- Document access management procedures for assigned platforms, databases and applications
- Identify points of vulnerability and non-compliance with established information security standards and recommend mitigation strategies in user access history through audit techniques
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
- Compiled and updated playbooks, qualification documents, test plans and test reports
- Created and Implement Change Request for major configuration changes policy within security tools supported by Endpoint Security
- Participate in research, analysis, designing, testing and implementing complex endpoint and cyber security technologies and applications
- Create, update, monitored and analyzed reports, dashboards and alerts in Splunk to main efficiency and effectiveness of endpoint security products
- Responsible for auditing [checking for accuracy, proper approvals/authorizations] of IAM type requests processed via eRequest, IdM, ServiceNow, Support Central and requirements derived from projects and/or Internal/External Audit requests
- Assist with management of changes to accounts, user access groups and entitlements and ownerships based on requests
- Facilitate access review and recertification process for all resources
- Interface with ticketing process for all new user and user transfer and termination events
- Participated in 24/7 on-call rotation
Senior Desktop Engineer
XPO Global Logistics (XGL)
11.2017 - 04.2018
- Troubleshooting and Resolution of Tier 4 escalated technical issues Maintain and manage workload through computerized ITSM ticketing and tracking system
- Execute duties through rotational services of deskside visits, phone troubleshooting, walk-in center and tech depot fulfillment center
- Maintain inventory of assets. Use SCCM, Powershell, and Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
- Create and manage user accounts. Support, Troubleshoot and Train end-user on Microsoft Office 2013 applications including O365 email and Outlook
- Support end-users for questions on enterprise software applications Thorough Knowledge, Support, and Troubleshooting of AV, presentation, web conferencing and teleconferencing equipment
- Provided technical support and advice on varying projects in evolving enterprise
- Lead installation, replacement, or repair of AV equipment
- Manage warranty Support and Troubleshooting of Telephony Systems & Devices
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Implemented network security equipment ,including firewalls, two-factor authentication, and antivirus software, for networks supporting large number of end users.
- Worked end users, internal staff, and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Identity Access Management (IAM)
Greensky Trade Credit
06.2014 - 06.2017
- Created, updated, monitored and analyzed Security Information and Event Management (SIEM) i.e. Splunk to identify security issues for remediation
- Responds professionally (verbally, e-mail, ServiceNow, ETC) to customer situations of complex, non-routine nature requiring deviation from standard procedures
- Create new user accounts and respond to user transfer and termination events
- Assist with management of changes to accounts, user access groups and entitlements and ownerships based on requests
- Facilitate access review and recertification process for all resources
- Interface with HR team for all new user and user transfer and termination events
- Create and/or review data access reports to research service requests or issues
- Monitor and respond to service tickets and other Tier 4 requests, including Web Filtering tickets, emails to Security inbox.
- Identify and resolve gaps in business processes which may include security/authorization set-up, user documentation, data interface design, data migration and reconciliation
- Use Active Directory knowledge to manage access entitlements between diverse systems
- Maintain business Roles and all associated data, rules including access bundling rules, and processes
Customer Operations Support
Time Warner
11.2012 - 03.2014
- Assisted customers on issues with errors in access
- Provided documentation on start-up, shut down, and first-level troubleshooting of processes
- Handled inquiries of technical or complex nature, supporting high-speed data, video and digital phone products and services
- Operated computerized systems to record data, make corrections or complete required follow up
- Followed company policies, technical procedures and standards for preserving integrity and security of data, reports and access
- Consistently met deadlines and requirements for all production work orders
- Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with varieties of diagnostic tools
- Resolved problems with malfunctioning products
- Route escalated technical queries to designated channels for proper resolution of service and equipment issues
Skills
- Security vulnerability assessment
- IAM
- Password management
- Active Directory
- Jira
- Change Management
- Organization and Time Management
- Documentation Management
Timeline
Information Security Engineer
Wells Fargo & Company
04.2018 - Current
Senior Desktop Engineer
XPO Global Logistics (XGL)
11.2017 - 04.2018
Identity Access Management (IAM)
Greensky Trade Credit
06.2014 - 06.2017
Customer Operations Support
Time Warner
11.2012 - 03.2014