Rodtravus Brown
Chester,VA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Focused and detailed. Quick-paced and a true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Consultant
Lexus Of Richmond / North
Richmond, VA
08.2022 - Current
- Responded to telephone and in-person requests for information.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Created detailed sales presentations to communicate product features and market data.
Electrician
Michael & Son
Richmond, VA
02.2022 - 08.2022
- Responsible for the installation of electrical components such as fixtures, switches, receptacles, batteries, ballast and fire detectors for residential and commercial clients
- Worked with electrical conducting wires, aluminum wiring and cables to provide installation of new residential housing equipment and technology for commercial clients that include touch screen TV's and computers
- Replaced and inspected receptacles and lighting
- Utilized fluke meter on lighting, receptacles and switches
- Installed electrical conduit in new and rehab projects
- Diagnosed cause of electrical malfunction and failure of operational
- Trained and managed new employees, which made significant improvements in their productivity
- Managed and maintained all tools for job site
- Analyzed and resolved work problems and assisted workers in solving problems.
- Inspected worksites and installations to verify compliance with state safety codes.
- Stored and maintained power tools and equipment for each job.
Maintenance Specialist/Senior Maintenance Specialist
Richmond Redevelopment & Housing Authority
Richmond, VA
04.2021 - 02.2022
- Inspected HVAC, air conditioning, plumbing, and electrical systems
- Checked and responded to security and safety issues
- Tested and recommended new maintenance products
- Coordinated deliveries from vendors and suppliers
- Keeping documents of inspections and problems
- Performed landscaping, pool maintenance, and pest control
- Organized an inventory of cleaning and repair supplies
- Trained junior staff
- Performed construction skills such as carpentry, painting, masonry, plumbing, roofing
- Performed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Astute critical thinking and problem-solving skills.
- Administrative skills with supplies, handling records, and scheduling maintenance
- Physical strength and dexterity to lift, move and handle equipment
- Stamina to deal with long hours standing or walking
- Strong verbal and written communication for discussing maintenance issues
- Ability to work in extreme hot or cold conditions
- Organizational and time management skills.
Service Manager/ Service Specialist
ORKIN Pest Control
Richmond, VA
06.2018 - 02.2020
- Leading an entire service operation
- Leading and motivating service team to consistently provide World-Class Service
- Assisting with recruiting top talent
- Training and developing technicians
- Leading training meetings
- Overseeing the Technician Ride-Along program
- Ensuring customer expectations are achieved through inspections, evaluations, and providing outstanding customer service every time
- Provide highly skilled "hands-on" management
- Providing leadership skills, with customer and employee interaction experience
- Monitoring scheduling, routing, and inventory to drive efficiencies and productivity
- Excellent communication skills and the ability to multitask in a fast pace environment
Property Maintenance
City of Richmond
Richmond, VA
01.2017 - 06.2018
- Inspected 0ver 10,000 homes and 2,000 businesses.
- Investigating property maintenance complaints. Communicate findings of an investigation to City Hall.
- Inspecting structural members, electrical systems, mechanical facilities, and plumbing installations to ensure proper maintenance and compliance with all appropriate codes;
- Performed building inspections after fires, vehicle impact damage, and natural disasters and emergencies;
- Educated residents about property maintenance code requirements;
- Reported inspections and issued notices of code violations;
- Advising property owners, contractors, and builders of corrective action needed;
- Initiating legal action as necessary and serving as a witness in the prosecution of property maintenance violations;
- Utilizing computers and necessary software programs to perform duties.
- Diagnosed and repaired complex mechanical and electrical systems.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines, and specifications.
Heat Treat Technician/ Bed Bug Trainer
ORKIN Pest Control
Richmond, VA
01.2016 - 12.2016
- Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems
- Prepare environment to be treated including moving furniture equipment and other materials in order to access areas to be treated or inspected
- Set up, monitor and tear down equipment as needed for Heat Treatments
- Support increasing sales by working cooperatively with customers and offering add on services for existing clients and by talking to clients about products, equipment and new services
- Work in a safe manner by adhering to OSHA, state requirements, and Northwest K9 Bed Bug Detective policies and procedures and maintaining and utilizing required safety equipment when providing pest management services
- Complete paperwork and electronic reporting on PDA accurately, and timely
- Seek out potential clients, build route density by finding new prospective clients and look for ways to add value to existing clients
- Work to exceed client expectations
- Provide tactful, but straightforward and forthcoming communication to clients about pest problems and solutions
- Maintain proper inventory of tools, equipment, and materials in company vehicles
- Communicate regularly with managers
- Respond cooperatively with requests for help from fellow employees.
Maintenance Specialist
Richmond Redevelopment & Housing Authority
Richmond, VA
09.2007 - 12.2015
- Performed maintenance on over 4 sites which consisted of 0ver 100 apartments.
- Conducted repairs on equipment to return machines and tools to functionality.
- Repaired and replaced pumps, valves, and motors.
- Worked with vendors to procure parts and materials for repairs, examining quality and performance.
- Removed outdoor debris and yard clippings.
- Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Wrote and revised maintenance procedures.
- Removed outdoor debris and yard clippings.
Education
Some College (No Degree) - Clinical Psychology
John Tyler Community College
Chester, VASkills
- Ability to follow oral and written instructions, ability to apply pesticides chemicals in accordance with established regulations, and to read, understand and follow chemical label instructions;
- Ability to perform mathematical calculations to estimate materials and time needed to complete tasks;
- Ability to establish and maintain effective working relationships and communicate with a diverse population
- Completes assigned work tasks in a cost-effective manner
- Maintains required reports on materials used, hours worked, and locations served
- Contributes to fulfillment of department and company objectives and goals
- Complies with all department and company policies, procedures, and regulations
- Ability to work from sketches, drawings, plans, or specifications
- Detail-oriented with a high degree of accuracy
- Competence with computers, telephones, 10-key calculators, and other office machinery
- Ability to work in a fast-paced environment and under pressure as needed
- Ability to make sound decisions
- Pest control knowledge and biology of pests
- Strategic Account Development
- Prospect Qualification
- B2B Sales
- Lead Generation
- Customer Oversight
Certification
HS Diploma 05/2007 Certification as a Property Maintenance Inspector by DHCD 08/2017 Pesticide License 08/2018 to 08/2020 CPR and First Aid Certification 09/2017 to 09/2019 ForkLift Certification 06/2019 Education John F. Kennedy 09/2003 to 06/2004 Armstrong High School 09/2004 to 06/2007 John Tyler Community College 06/2016 John Tyler Community College 11/2019 to Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Sales Consultant
Lexus Of Richmond / North
08.2022 - Current
Electrician
Michael & Son
02.2022 - 08.2022
Maintenance Specialist/Senior Maintenance Specialist
Richmond Redevelopment & Housing Authority
04.2021 - 02.2022
Service Manager/ Service Specialist
ORKIN Pest Control
06.2018 - 02.2020
Property Maintenance
City of Richmond
01.2017 - 06.2018
Heat Treat Technician/ Bed Bug Trainer
ORKIN Pest Control
01.2016 - 12.2016
Maintenance Specialist
Richmond Redevelopment & Housing Authority
09.2007 - 12.2015
Some College (No Degree) - Clinical Psychology
John Tyler Community College
HS Diploma 05/2007 Certification as a Property Maintenance Inspector by DHCD 08/2017 Pesticide License 08/2018 to 08/2020 CPR and First Aid Certification 09/2017 to 09/2019 ForkLift Certification 06/2019 Education John F. Kennedy 09/2003 to 06/2004 Armstrong High School 09/2004 to 06/2007 John Tyler Community College 06/2016 John Tyler Community College 11/2019 to Present
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