RAMIRO "ROE" MORENO
Houston,TX
Summary
High-achieving Comfort Advisor with a proven sales background and success in exceeding quotas. Builds immediate connections with customers and employs consultative techniques to achieve consistent sales. Equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Knowledgeable about HVAC systems, products, and service options.
Overview
19
19
years of professional experience
Work History
HVAC Sales Manger
Preferred Home Services
Houston, TX
03.2022 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue sales by 20%.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Worked flexible hours across night, weekend and holiday shifts
HVAC Comfort Advisor / Sales and Design
American Residential Services LLC
Houston, TX
01.2020 - 03.2022
- Handled over fifteen residential contacts per week with tailored presentations showcasing features such as energy efficiency advantages, unit quietness and control systems.
- Maintained closing rate over 45% with dedicated prospecting and exceptional customer relations skills.
- Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Engaged customers with friendly conversation to uncover needs and build trust.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Exceeded sales goals, increased revenue and facilitated sales.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used consultative sales approach to understand and meet customer needs.
Product Specialist
DWD2 Clean Air
Fountain Valley, CA
01.2017 - 03.2022
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of DWD2 Clean Air product line.
- Assisted with demonstrations for DWD2 Clean Air products at trade shows to showcase functionality.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Sales & Purchasing Business Development Representative
Texas Gold & Silver Group
Houston, TX
07.2007 - 01.2017
- Developed business from start up; Designed, coordinated build-out of four brick-mortar locations on time/under budget in Gulfport, MS - Houston, TX area,.
- Sales & Marketing Presentations created marketing presentations - website: Developed highly effective sales approach, emphasizing personal service, consumer education, relationship building
- Increased sales yearly by hedging metals at lower rates, passed saving on to customers, adding 15% in additional sales
- Engaged with customers to effectively build rapport and lasting relationships.
Project Manager
Concentric Project Controllers
Myrtle Beach, SC
08.2005 - 07.2007
- Identified plans and resources required to meet project goals and objectives.
- Assembled - Coordinated 8 teams of carpenters; to fabricate, build handicap ramps, stairs for temporary disaster relief housing
- Assembled - Coordinated teams of Temporary Housing Installers; Installed Temporary housing in residential communities
- Managed project from start to finish; Reviewed plans, specifications, enforced construction quality control in compliance with Americans With Disabilities Act specifications
- Achieved project deadlines by coordinating with contractors to manage performance.
- Monitored site safety, followed requirements of OSHA
- Efficiency Improvement
- Project efficiency allowed dislocated families move faster from shelters into needed temporary housing
- Managed projects from procurement to commission.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
Education
Some College (No Degree) - Core Curriculum
University of Arkansas At Little Rock
Little Rock, ARState of Tennessee - Peace Officer Certificate - Peace Officer
Memphis Police Academy
Memphis, TN12.1998
Skills
- Business Operations Development - Sales Presentations
- Customer Relations & Service - Sales & Pricing Strategies
- Sales Proposal Creation - Knowledgeable In Construction Safety
- Customer Inquiries
- Active Listening Skills
- Residential and Commercial HVAC
- Energy Consumption Analysis
- Home Evaluations
- Client Satisfaction
- Lead Development
- System Replacements
- Sales initiatives and techniques
- Design and implementation
- System design and implementation
- Presales Strategy Design
- HVAC installation and maintenance
Accomplishments
Achieved 7- figure annual sales.
Timeline
HVAC Sales Manger
Preferred Home Services
03.2022 - Current
HVAC Comfort Advisor / Sales and Design
American Residential Services LLC
01.2020 - 03.2022
Product Specialist
DWD2 Clean Air
01.2017 - 03.2022
Sales & Purchasing Business Development Representative
Texas Gold & Silver Group
07.2007 - 01.2017
Project Manager
Concentric Project Controllers
08.2005 - 07.2007
Some College (No Degree) - Core Curriculum
University of Arkansas At Little Rock
State of Tennessee - Peace Officer Certificate - Peace Officer
Memphis Police Academy