Roe O'Donnell

• Training and on-going education of providers on policies and procedures
• On-site assessments to ensure that providers are compliant with contractual terms
• Trouble shooting provider concerns internally with expectations of timely resolution of issues
• Traveling to provider offices quarterly to build relationships, up to 75% travel within specific region in Kansas
• Presentations to train providers on new requirements, or reiterate existing requirements
• Documenting outreach, as applicable
• Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
• Optimized departmental processes with implementation of innovative strategies, resulting in improved efficiency and reduced costs.
• Managed diverse team of professionals, fostering inclusive work environment that encouraged collaboration and innovation.

Responsibilities

Cross market trained BCBS Acute and UHC

• Met needs of up to 46 clients in order to decrease patient readmission
• Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
• Collaborate with peers
• Provide peer as well as patient support when needed
• Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
• Assisted patients in scheduling doctor and healthcare appointments.
• Educated patients on insurance and healthcare plans.
• Engaged with patients to provide critical information.
• Worked with patients to ascertain issues and make referrals to appropriate specialists..
• Resolved customer complaints using established follow-up procedures.
• Helped address client complaints through timely corrective actions and appropriate referrals.

• Schedule Stereotactic, Ultrasound Guided, and MRI biopsies as well as Wire Localization procedures.
• Consent patients and go over post op instructions with the patient before the procedure begins
• Prepped and draped sterile trays prior to procedures.
• Assist the Radiologist with Stereotactic, Ultrasound Guided, MRI biopsies as well as with the Wire Localization procedure.
• Perform bone density scans for the breast imaging center
• Upload outside images for the Radiologist to compare along with other medical duties.
• Organized work to meet demanding production goals.
• Inspected equipment to identify areas of wear or causes of malfunctions.
• Completed basic and semi-skilled work with little or no oversight.
• Maintained quality assurance and customer satisfaction objectives.
• Ran QC check on Bone Density machine each morning before seeing patients.
• Acted as a team leader in group projects, delegating tasks and providing feedback
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated strong organizational and time management skills while managing multiple projects
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

• Assisted the specialist in root canal therapy, appendectomy's, and performed clerical work.
• Designed dental report card to explain patient dental health status and treatment plans.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, , casts and impressions.
• Prepared and sterilized instruments and materials for use by dentists.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Monitored patient comfort and safety during dental procedures.
• Assisted in chair-side dental procedures by filling cavities and taking impressions.
• Prepared patient X-rays and images for review by dentist.
• Took dental images following strict patient protection rules, applying lead aprons.
• Documented patient dental health information, medical history, and vital signs for future reference.

• Assisted the Anesthesiologist during surgeries with setting up the IV, jaw thrusting, monitoring patients breathing, and post ops.
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Explained treatment procedures and instructed patients on home care guidelines.

• Registered up to ninety patients a day, using the Sectra RIS/PACS system for mammograms, biopsies, and bone density scans
• Explained medical forms, collected payments, deposit requirements, verified insurance, and scanned in bone density results
• Prepared patients for examinations, set up sterile trays, recall patient for second appointment, scheduled patients for biopsies, followed up with biopsy orders, and consented patients for treatment.
• Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
• Collected time of service payments and issued receipts.
• Communicated with primary care offices and insurance companies to obtain authorization.
• Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
• Oversaw monthly inventory orders to guarantee properly stocked office.
• Verified patient's insurance eligibility and benefits coverage.
• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.