Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
Tiffany Roehm
Tomball,TX
Summary
Overview
3
years of professional experience
Work History
Self Employed ServicesHouston, TX
Business Owner/Operator
12.2021 - Current
Job overview
- Took care of escalated customer concerns to increase satisfaction.
- Consulted with potential clients to determine how company could best meet needs.
- Assessed quality and approved work before releasing to clients.
- Developed estimates for Car Detailing services based on in-depth knowledge of labor and material expenses.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
- Conferred with customers to understand needs and finalize purchase orders.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Improved company's quality and productivity by streamlining systems and processes.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Right Move Self StorageHouston, Texas
Property Manager
02.2021 - 11.2021
Job overview
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Updated tenant and unit information to keep current in housing database.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
U-Haul Moving and Storage of CypresswoodHouston, TX
Customer Service Representative
11.2020 - 02.2021
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Red Lobster SeafoodBeaumont, TX
Server
12.2019 - 10.2020
Job overview
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
Education
Lamar State College-OrangeOrange, TX
Licensed Vocational Nurse from Nursing
08.2011
University Overview
- 2010- Dean's List
- Completed Nursing/Pharmacology Course work
- Additional Coursework in Music Appreciation
- Additional Coursework in Psychology/Child Psychology
Skills
- Sales Strategics
- Strategic Decision-Making
- Cost Control and Budgeting
- New Business Development
- Relationship Building
- Verbal and Written Communication
- Customer Service Management
- Problem Anticipation and Resolution
- Records Organization and Management
- Commercial Property
- Insurance Coordination
- Deposits Management
- Tenant and Owner Liaising
- Sale and Rental Recordkeeping
- Decision Making
- Monthly Fee and Payment Collection
- Valid Texas Driver's License
- Creative and Adaptable
- Microsoft Office
- Rent Pricing Optimization
- Customer Relations
- Property Showing
- Mobile Device Operation
- Spreadsheet Tracking
- Video Surveillance
- Policies and procedures
- Business administration
- Verbal and written communication
- Sales and marketing
- Negotiation
- Creative merchandising
- Key Performance Indicators
- Coaching and mentoring
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In times like these, it helps to recall that there have always been times like these.
Timeline
Business Owner/Operator
Self Employed Services
12.2021 - Current
Property Manager
Right Move Self Storage
02.2021 - 11.2021
Customer Service Representative
U-Haul Moving and Storage of Cypresswood
11.2020 - 02.2021
Server
Red Lobster Seafood
12.2019 - 10.2020
Lamar State College-Orange
Licensed Vocational Nurse from Nursing
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