ROEL CORTEZ JR

Certified Optician with experience in both retail and clinical settings. Strengths include interpretation of prescriptions written by ophthalmologists or optometrists, fitting and adjusting eyeglasses and educating patients on lens care. Demonstrated success in providing superior customer service while maintaining high standards for quality control in lens production.

I am very charismatic and able to make customers feel welcomed. I’ve properly handled customer complaints in a way that satisfies parties. I’ve led shifts as the only manager on duty while maintaining guidelines and assigning tasks to ensure a clean and working store. I’ve learned to take responsibility for the store's reputation during shifts and seeing that employees meet their expectations.Communicating with a team and getting along is one of my strengths as I’ve always openly talked with my superiors whether it be tips, advice, or logging our sales and percentages. Training has been one of my favorite subjects to do during my shifts as I normally have unique ways to remember information or tips.I am responsible with money as I have had to count the safe and registers every night with no major incidents or reports of theft. This also trained me on filling out forms and documents such as money logs, safe deposits, money change orders, etc.

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• Optical Manager Matt-(831)588-6260