Roel Matias Santiago
Henrico,VA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Hardworking Mechanic successful at completing inspections, maintenance and repairs on vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions.
Overview
16
16
years of professional experience
Work History
Store Manager
Autozone, Inc.
06.2021 - Current
- Assisted in recruiting, hiring and training of team members.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Rotated merchandise and displays to feature new products and promotions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Resolved problems, improved operations and provided exceptional service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
92S Shower & Laundry Specialist
US Army Reserve
10.2020 - Current
- Assisted clients with special requests or accommodations, demonstrating excellent customer service skills at all times.
- Provided troubleshooting assistance for various mechanical issues encountered during daily operations, helping minimize disruptions in service provision for clients.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Tested machines and made minor adjustments, keeping equipment functional.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Maintained accurate records of equipment usage, repairs, and maintenance schedules for efficient tracking purposes.
- Collaborated with other staff members to consistently deliver high-quality service, fostering positive team dynamics.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Rural Carrier Associate
Us Postal Service
5 2018 - 12.2020
- Loaded products weighing up to 60 pounds onto trailers for delivery
- Distributed mail on foot to residences and businesses, delivering to approximately 1,000 customers per shift.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely
- Unloaded cargo from truck with hand trucks and pallet jacks
- Provided excellent and professional service to ensure guest satisfaction.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Maintained organized records of all delivered and returned mail items for accurate tracking purposes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Sorted mail according to size, shape and destination.
91B Wheeled Vehicle Mechanic
US Army Reserve
12.2018 - 09.2020
- Reduced downtime for critical equipment with timely troubleshooting and repair of electrical, hydraulic, and powertrain systems.
- Analyzed vehicle data using advanced diagnostic equipment.
- Optimized resource utilization by procuring necessary parts from supply depots to complete required repair jobs within established timeframes.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Improved vehicle functionality by diagnosing, repairing, and maintaining wheeled vehicles and their associated systems.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Troubleshot vehicle faults and successfully operated heavy diesel equipment.
- Streamlined workflow processes through effective communication with supervisors regarding job progress updates and potential roadblocks encountered during repair tasks.
- Contributed to mission success by efficiently managing work orders for scheduled maintenance tasks on a diverse array of military vehicles.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
11B Infantryman
Puerto Rico National Guard
09.2012 - 09.2018
- Prepared operation plans and orders to support security of resources and installations
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences
- Managed receipt, storage and issue of ammunition processes
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion
- Over 8 year enlistment through outstanding job duty performance, volunteerism and attention to detail.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Maintained physical fitness levels required for optimal performance as an Infantry Machine Gunner through regular exercise routines and adherence to a healthy lifestyle regimen.
Mechanic
Municipality of San German
07.2008 - 01.2018
- Keep detailed records of all repairs, labor involved, and parts used and input data to the customer database
- Prepared appropriate maintenance forms and records for accountability
- Monitored shop equipment to maintain safe working conditions
- Maintained knowledge of updated changes in various models of equipment
- Communicated problems and conditions related to various issues with customers and explained the remediation process
- Executed preventive and corrective maintenance on work trucks and other vehicles
- Interpreted drawings and schematics to pinpoint mechanical issues quickly
- Followed established safety procedures and techniques when working under lifted vehicles.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Repaired and replaced worn and damaged components.
- Paid attention to detail while completing assignments.
Education
Technical Certificate - Automotive Mechanic
Mech Tech College
Mayaguez, PR 02.2014 - 05.2015
High School Diploma -
Blanca Malaret High School
Sabana Grande, PR 05.2002 -
Skills
Performing evaluations and maintaining records
Strong attention to detail with organized nature
Superior work ethic with strong focus on safety
Strong knowledge in computers
Bilingual: fluent in English and Spanish
Operations Management
Inventory Oversight
Business marketing
Diagnostic abilities
Diagnostic abilities
Awards
Humanitarian Service Medal
Timeline
Store Manager
Autozone, Inc.
06.2021 - Current
92S Shower & Laundry Specialist
US Army Reserve
10.2020 - Current
91B Wheeled Vehicle Mechanic
US Army Reserve
12.2018 - 09.2020
Technical Certificate - Automotive Mechanic
Mech Tech College
02.2014 - 05.2015
11B Infantryman
Puerto Rico National Guard
09.2012 - 09.2018
Mechanic
Municipality of San German
07.2008 - 01.2018
High School Diploma -
Blanca Malaret High School
05.2002 -
Rural Carrier Associate
Us Postal Service
5 2018 - 12.2020