Roel Victor Borja
Seattle,WA
Summary
A dedicated Customer Service professional with a remarkable ability to embrace change, fostering positive relationships, resolving issues, and ensuring exceptional customer satisfaction. Seeking a role as Cabin Crew for Emirates, bringing a wealth of experience in delivering top-notch service and creating memorable customer experiences. Recognized for adaptability and a passion for working in a dynamic, multicultural environment. Prepared to contribute skills, enthusiasm, and a commitment to excellence to elevate the passenger experience and uphold the exceptional standards of Emirates.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
Delta Air Lines, Inc
03.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 60 daily flights.
Elections Specialist
King County Elections
10.2023 - Current
- Managed polling locations for smooth operations, ensuring proper allocation of resources and staff.
- Established trust with clients, leading to a 15% increase in client satisfaction scores based on post-service surveys.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Park Ambassador
Seattle Parks And Recreation
05.2023 - 10.2023
- Enhanced visitor experience by providing exceptional customer service and promptly addressing concerns.
- Promoted park safety by enforcing rules and regulations, ensuring a secure environment for all guests.
- Facilitated enjoyable experiences with in-depth knowledge of park attractions and amenities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Guided groups of up to 40 people on scheduled tours.
Patient Services Representative
UW Medical Center
06.2022 - 04.2023
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined check-in processes, leading to a 20% reduction in patient wait times while maintaining 100% accuracy in recordkeeping.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Resolved customer complaints using established follow-up procedures.
Host
Din Tai Fung
09.2020 - 04.2022
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts, contributing to a 30% increase in customer satisfaction during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Lead Brand Representative
Abercrombie & Fitch
02.2016 - 03.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Enhanced customer loyalty through exceptional service and product knowledge.
- Mentored junior representatives, cultivating a positive work environment conducive to professional development.
- Collaborated with team members to enhance overall store performance, implementing best practices that led to a 30% increase in sales and customer satisfaction.
Education
Associate of Arts - Business Administration
Seattle Central College
06.2024
High School Diploma -
Cleveland High School Stem
06.2017
Skills
- Customer Relations
- Conflict Resolution
- Team Collaboration
- Attention to Detail
- Adaptability
- Multitasking
- Safety compliance
- Customer focus
- Critical thinking
- Cultural Awareness
Timeline
Passenger Service Agent
Delta Air Lines, Inc
03.2024 - Current
Elections Specialist
King County Elections
10.2023 - Current
Park Ambassador
Seattle Parks And Recreation
05.2023 - 10.2023
Patient Services Representative
UW Medical Center
06.2022 - 04.2023
Host
Din Tai Fung
09.2020 - 04.2022
Lead Brand Representative
Abercrombie & Fitch
02.2016 - 03.2020
Associate of Arts - Business Administration
Seattle Central College
High School Diploma -
Cleveland High School Stem
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