Summary
Overview
Work History
Education
Skills
Timeline
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Roel Victor Borja

Seattle,WA

Summary

Customer Service professional with a profound dedication to serving others and a remarkable ability to embrace change. Adept at fostering positive relationships, resolving issues, and ensuring exceptional customer satisfaction. Eager to transition into a role as Cabin Crew for Emirates, bringing a wealth of experience in delivering top-notch service and creating memorable customer experiences. Known for adaptability and a passion for working in a dynamic, multicultural environment. Ready to contribute my skills, enthusiasm, and commitment to excellence to elevate the passenger experience and uphold the exceptional standards of Emirates.

Overview

8
8
years of professional experience

Work History

Elections Specialist

King County Elections
10.2023 - Current
  • Managed polling locations for smooth operations, ensuring proper allocation of resources and staff.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Collaborated with team members to create effective strategies for improving overall customer experience.

Park Ambassador

Seattle Parks And Recreation
05.2023 - 10.2023
  • Enhanced visitor experience by providing exceptional customer service and promptly addressing concerns.
  • Promoted park safety by enforcing rules and regulations, ensuring a secure environment for all guests.
  • Facilitated enjoyable experiences with in-depth knowledge of park attractions and amenities.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.

Patient Services Representative

UW Medical Center
06.2022 - 04.2023
  • Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
  • Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.

Lead Brand Representative

Abercrombie & Fitch
02.2016 - 01.2021
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Enhanced customer loyalty through exceptional service and product knowledge.
  • Mentored junior representatives, cultivating a positive work environment conducive to professional development.

Host

Din Tai Fung
04.2019 - 03.2020
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

Associate of Arts - Business Administration

Seattle Central College
Seattle, WA

High School Diploma -

Cleveland High School Stem
Seattle, WA
06.2017

Skills

  • Customer Relations
  • Conflict Resolution
  • Team Collaboration
  • Attention to Detail
  • Adaptability
  • Multitasking
  • Safety compliance
  • Customer focus
  • Critical thinking
  • Cultural Awareness

Timeline

Elections Specialist

King County Elections
10.2023 - Current

Park Ambassador

Seattle Parks And Recreation
05.2023 - 10.2023

Patient Services Representative

UW Medical Center
06.2022 - 04.2023

Host

Din Tai Fung
04.2019 - 03.2020

Lead Brand Representative

Abercrombie & Fitch
02.2016 - 01.2021

Associate of Arts - Business Administration

Seattle Central College

High School Diploma -

Cleveland High School Stem

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Roel Victor Borja