ROENELLA SHORT
Account Executive
Augusta,GA
Summary
Recognized for reliability, meticulous attention to detail, and strict adherence to policies and regulations, actively pursuing opportunities in healthcare administration, customer service, education support, or administrative roles.
Overview
14
14
years of professional experience
Work History
Special Education Paraprofessional
IDeal Hire Solutions LLC
Augusta, GA
07.2024 - 01.2026
- Oversaw student progress by documenting behavioral and academic observations for comprehensive reporting.
- Utilized advanced de-escalation techniques to manage challenging behaviors, fostering a secure and conducive educational atmosphere.
- Arranged and optimized visual aids and classroom displays to support instructional objectives.
CBR Para III – Special Needs
Olathe School District
Olathe, KS
09.2021 - 01.2023
- Delivered tailored academic and behavioral support to students with special needs.
- Facilitated data tracking documentation and ensured compliance with regulatory requirements.
- Cultivated a structured, safe, and supportive learning environment for students.
- Facilitated effective communication among staff, students, and families.
Certified Pharmacy Technician / Prior Authorization Representative
OptumRx
Overland Park, KS
02.2017 - 08.2021
- Executed processing of prior authorizations and prescription claims to ensure timely approvals and enhance operational workflow.
- Facilitated strategic partnerships among healthcare providers, insurers, and patients to enhance resolution of coverage challenges.
- Managed CMS Iris NextGen and EHR systems to uphold and monitor regulatory compliance requirements.
- Executed thorough documentation practices to uphold productivity and quality benchmarks.
- Surpassed performance metrics for incoming and outgoing call volume.
Executive Accounts Representative III
The Carlstar Group LLC
Edwardsville, KS
08.2011 - 07.2017
- Oversaw executive-level customer accounts and negotiated contract pricing.
- Executed inventory forecasting, coordination, and account reconciliation processes.
- Cultivated robust customer relationships by facilitating clear communication and effective problem resolution.
- Leveraged Oracle Salesforce and warehouse management systems to enhance operational efficiency.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Augusta, GA03.2010
Associate of Arts - Behavioral Science, Criminal Justice
Georgia Military College
Augusta, GA07.2006
Skills
Facilitated collaboration among educators to meet diverse learning needs
User engagement with CMS platforms
Strategic inventory forecasting
Applied advanced data analysis methods to support informed decision-making
Developed communication plans for collaboration
Security protocol implementation
System performance optimization
Streamlined organization processes
Collaboration facilitation for project success
Proactive technical problem-solving
Customer engagement strategy development with Salesforce
IEP compliance
Teacher assistance
Customer service
Customer support
Timeline
Special Education Paraprofessional
IDeal Hire Solutions LLC
07.2024 - 01.2026
CBR Para III – Special Needs
Olathe School District
09.2021 - 01.2023
Certified Pharmacy Technician / Prior Authorization Representative
OptumRx
02.2017 - 08.2021
Executive Accounts Representative III
The Carlstar Group LLC
08.2011 - 07.2017
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Arts - Behavioral Science, Criminal Justice
Georgia Military College