Roert Beard
Duncanville,Texas
Summary
Focused and enthusiastic customer service representative, supervisor, quality control member and forklift operator with over 6 years of experience in successful customer resolutions, leadership, quality products, loading/unloading and staff supervision. Professional at communicating with customers, employees and team members to solve problems.
Highly-motivated team member with a direct desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and efficiently, and mastering new skills.
Overview
16
16
years of professional experience
Work History
Supervisor/Q.A./Production Associate/Customer Service
Kroger Fulfillment
Dallas, Texas
01.2022 - 04.2024
- Exact focus with completing tasks efficiently and on time
- Positive outlook on goals, policies and maintaining consistency in work practices.
- Loaded and unloaded trucks with electric pallet jack and forklift.
- Directed and supervised team of 7-8 employees in daily operations.
- Communication and meetings with management to ensure productivity goals are met daily.
- Documentation review, completing and sending daily reports, checking and maintaining inventory.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on how to use different computer applications related to entering data accurately.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services..
- Inspected loads prior to lifting to determine weight distribution and stability.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
Supervisor/Q.A./Customer Service/Team Leader
LG Electronics
Clarksville, Tennessee
09.2019 - 12.2021
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Operated EPJ and Fork lift to move product across departments for shipment.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Increased customer satisfaction by 40% annually
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
Production Associate/Q.A./Customer Service
HelloFresh
Grand Prairie, Texas
01.2018 - 09.2019
- Provided customers with exceptional packaging of food products and maintaining order placement within the warehouse on assembly line.
- Assisted coworkers and new hires with questions regarding company policy, safety, and achievements.
- Assembled components of a variety of products, adhering to production specifications.
- Followed health and safety standards for proper food handling techniques.
- Maintained a safe working environment by adhering to all sanitation protocols.
- Organized storage areas to ensure that inventory was properly rotated according to expiration dates.
- Acquired new skills to support team and further accommodate customer needs.
- Worked in fast-paced, ever-changing environment.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
Customer Service/Cashier
EZ Mart Stores Inc
Arlington, Texas
02.2016 - 11.2017
- Offering strong customer service skills, keeping customers satisfied and prioritizing customer needs to ensure customer satisfaction
- Executed company policies, procedures, and safety standards
- Provided customer service and was involved in training new team members
- Greeted customers and provided outstanding customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Production Associate/Cherry Picker Operator/Customer Service
Kohl's Distribution eFulfillment Center
DeSoto, Texas
07.2014 - 01.2016
- Picking and pulling orders to be shipped to neighboring stores for sale.
- Used Cherry picker/Forklift to move and maintain products and stage pallets in correct isles.
- Ensured that all safety protocols were followed during the production process.
- Inspected finished products for defects before packing them for shipment.
- Loaded and unloaded materials onto pallets safely and securely using the cherry picker lift.
- Operated cherry picker to move, locate, relocate, and stack material in warehouse.
- Maintained accurate records of all inventory movements using computerized system.
- Verified accuracy of incoming and outgoing shipments against packing slips.
- Ensured compliance with safety regulations while operating the cherry picker equipment.
Supervisor/Team Lead/Machine Operator
General Mills
Murfreesboro, Tennessee
07.2010 - 06.2014
- Maintained a positive and continual work environment by assisting and training coworkers and new hires with an accommodating approach
- Maintained a clean and safe work environment.
- Kept accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Complied with company policies, objectives and communication goals.
- Loaded materials into production machinery and adjusted settings as necessary to meet specifications.
- Monitored production equipment and reported any malfunctions or needed repairs to maintenance staff.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
Supervisor/Q.C./Customer Service/Cashier/Product Specialist
Radio shack
Nashville, Tennessee
10.2009 - 05.2010
- Exceeded company goals with punctuality and exceptional customer service
- Reviewing and reporting documentation of products, and receiving recognition from Management on performance
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Ensured compliance with all safety regulations, policies and procedures.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Counted and balanced registers.
- Offering strong customer service skills, keeping customers satisfied and increasing sales annually.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service/Cashier
Circuit City
Nashville, Tennessee
01.2008 - 09.2009
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Provided exceptional customer service and was involved in multiple meetings with managers and staff to ensure the company met customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Greeted customers and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Highschool Diploma -
Glencliff Comprehensive Highschool
Nashville, TN06-2008
Skills
- Customer Service
- Proficient in Microsoft Office, Word, Excel and PowerPoint
- Communication skills
- Cherry picker Forklift
- Time Management
- Documentation review
- Reporting
- Computer literacy
- Process Improvement
- Strategic Planning
- Negotiation
- Goal-Oriented
- Attention to Detail
- Teamwork and Collaboration
- Warehouse Operations
Timeline
Supervisor/Q.A./Production Associate/Customer Service
Kroger Fulfillment
01.2022 - 04.2024
Supervisor/Q.A./Customer Service/Team Leader
LG Electronics
09.2019 - 12.2021
Production Associate/Q.A./Customer Service
HelloFresh
01.2018 - 09.2019
Customer Service/Cashier
EZ Mart Stores Inc
02.2016 - 11.2017
Production Associate/Cherry Picker Operator/Customer Service
Kohl's Distribution eFulfillment Center
07.2014 - 01.2016
Supervisor/Team Lead/Machine Operator
General Mills
07.2010 - 06.2014
Supervisor/Q.C./Customer Service/Cashier/Product Specialist
Radio shack
10.2009 - 05.2010
Customer Service/Cashier
Circuit City
01.2008 - 09.2009
Highschool Diploma -
Glencliff Comprehensive Highschool
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