ROESHAWN SAULSBY
Release Of Information
Laplace,LA
Summary
Poised Senior Release of Information Specialist possessing excellent organizational and communication skills. In-depth knowledge of corporate, state and HIPAA privacy laws. Offering seventeen years of experience providing medical records and information to proper recipients while following rules to protect clients' sensitive information. Strong customer service skills with excellent attention to detail.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Senior Release of Information Specialist
MRO Corporation
Harahan , LA
09.2013 - Current
- Communicate and assist effectively with clients, staff, patients, attorneys and insurance companies by email, telephone and in person.
- Reproduce protected health information by using data extraction and file management techniques.
- Utilize Epic and Master Patient Index to manage and confirm patient data, such as insurance, demographic and medical history information.
- Date stamp requests and highlighted pertinent data to facilitate processing.
- Navigate within patient records to locate requested documentation, successfully.
- Handle phone calls from attorneys, insurance companies and patients.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Release of Information Clerk
MTT Enterprises
Metairie , LA
05.2008 - 09.2012
- Handled inbound and outbound calls, email, fax and other administrative tasks.
- Received and process requests for patient health information in accordance with Company and Facility policies and procedures.
- Maintained confidentiality and security with all privileged information.
- Responded to requests for patient records, both within facility and by external sources, retrieving them and transmitting them appropriately.
- Answered of inbound/outbound calls.
- Assisted patient walk-ins and clients.
- Assisted with administrative duties such as handling faxes, opening mail, and data entry.
- Meet productivity expectations as outlined at specific site
- All other duties assigned.
- Traveled from multiple facilities daily.
Senior Medical Records Field Representative
MedSouth Record Management
New Orleans, LA
01.2005 - 12.2007
- Trained new employees.
- Developed schedules for employees.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Contacted appropriate agencies to complete searches, order records and obtain documents.
- Reviewed medical records to abstract information according to definition of various registries.
- Maintained patient confidence by keeping patient records information confidential.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Input data into computer programs and filing systems.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Lead Phlebotomist
Touro Infirmary Hospital
New Orleans , Louisiana
10.2004 - 01.2005
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Followed physician orders to correctly administer therapeutic phlebotomy
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
Education
Certificate of Applied Science - Medical Billing And Coding
Delgado Community College
New Orleans, LA 01.2017 - 12.2019
Phlebotomy Technician - Phlebotomy
Mercy Educational Institute
New Orleans, LA 08.2004 - 10.2004
GED -
Turning Points Academy
New Orleans, LA 08.2001 - 11.2001
Skills
Data Entry
Teamwork and Collaboration
Good Telephone Etiquette
Decision-Making
Interpersonal Communication
MS Office
3M Encoder
Medical billing code accuracy
Records review
Dependable and Responsible
Flexible and Adaptable
Organization and Time Management
Clerical Support
Timeline
Certificate of Applied Science - Medical Billing And Coding
Delgado Community College
01.2017 - 12.2019
Senior Release of Information Specialist
MRO Corporation
09.2013 - Current
Release of Information Clerk
MTT Enterprises
05.2008 - 09.2012
Senior Medical Records Field Representative
MedSouth Record Management
01.2005 - 12.2007
Lead Phlebotomist
Touro Infirmary Hospital
10.2004 - 01.2005
Phlebotomy Technician - Phlebotomy
Mercy Educational Institute
08.2004 - 10.2004
GED -
Turning Points Academy
08.2001 - 11.2001