Roeshelle Geroso
North Las Vegas,NV
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Mobility Technician
Atlas Lift Tech
11.2023 - 03.2024
- Educate hospital staff about safe patient handling methodology.
- Train and assist with patient lifts and other patient handling maneuvers, as delegated by the supervisor in collaboration with the client staff.
- Utilize patient handling equipment, transfer devices and protective equipment in compliance with hospital policies and patient handling protocols while using proper lifting techniques and body mechanics.
- Enter records of each lift to analyze key performance indicators using Atlas’ proprietary software with timeliness and accuracy.
- Exercise excellent communication, prioritization, and problem-solving skills.
- Provide personable and professional customer service.
Front/Front and Back Office Medical Assistant
360 Sports, Spine And Wellness
10.2022 - 09.2023
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional procedures as needed.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
Front Desk Receptionist
Honda World Westminster
02.2022 - 10.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Senior Hospital Assistant
UCI Medical Center
09.2020 - 02.2022
- Improved patient satisfaction by providing compassionate and efficient care in a busy hospital setting.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Certification - Certified Nursing Assistant
Coast Career Health College
Anaheim, CACertification - Medical Billing And Coding Specialist
Vista Adult School
Vista01.2017
High School Diploma -
St. Joseph Catholic School
Philippines06.2010
Skills
- 5 years of Customer Service
- Familiarity Microsoft Office Programs and MacOS Programs
- Attention to Detail
- Customer Service
- Multitasking and Organization
- Bilingual (English & Tagalog)
- Efficient Team Player
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Positive Attitude
Timeline
Mobility Technician
Atlas Lift Tech
11.2023 - 03.2024
Front/Front and Back Office Medical Assistant
360 Sports, Spine And Wellness
10.2022 - 09.2023
Front Desk Receptionist
Honda World Westminster
02.2022 - 10.2022
Senior Hospital Assistant
UCI Medical Center
09.2020 - 02.2022
Certification - Certified Nursing Assistant
Coast Career Health College
Certification - Medical Billing And Coding Specialist
Vista Adult School
High School Diploma -
St. Joseph Catholic School
Similar Profiles
JASON YOUNGJASON YOUNG
Lift Technician at Atlas Lift TechLift Technician at Atlas Lift Tech
Joshua McGheeJoshua McGhee
Recruiting Supervisor at Atlas Lift TechRecruiting Supervisor at Atlas Lift Tech
Ella RomeroElla Romero
Mobility Technician at Atlas Lift TechMobility Technician at Atlas Lift Tech
Gladys OchoaGladys Ochoa
Mobility Technician at Atlas lift TechMobility Technician at Atlas lift Tech
Lena JohnsonLena Johnson
Sales Ambassador at Orangetheory FitnessSales Ambassador at Orangetheory Fitness