Roeshelle Geroso

Place completed orders in labeled, temperature-appropriate storage pending customer pick up. Reviews orders prior to pick up for accuracy and purchase-by dates. Maintained high satisfaction ratings by completing orders quickly and making good selections for customers. Worked productively with customers to meet order requirements and service expectations.

Train and assist staff with patient lifts and other patient handling maneuvers, as delegated by the supervisor in collaboration with the client staff. Utilize patient handling equipment, transfer devices and protective equipment in compliance with hospital policies and patient handling protocols while using proper lifting techniques and body mechanics. Exercise excellent communication, prioritization, and problem-solving skills. Provide personable and professional customer service.

Greet and check-in patients upon arrival at the clinic. Assists provider/doctor in procedures by assuring sterility and cleaning and prepping room. Assign designated rooms to patients and assess patient vitals. Answer phone calls and assist patients with creating appointments and processing payments. Call medical insurances for billing purposes. Ensure clinic and office supplies are up-to-date and fulfilled

Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution. Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks. Documented patient information and care activities in electronic health record. Provided essential support during medical emergencies, promptly responding to staff needs and assisting with life-saving interventions.