Rogan G. Meza
Portland,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Senior, Digital Platform Operations
Nike, Inc
Beaverton, OR
05.2023 - Current
- Understand future rollouts and current issues for Nike.net then relay information to the appropriate teams
- Collaborate with Nike Sport Access, Neighborhood and Digital First accounts on orders and issues for Nike.net
- Rolled out Partner Support Desk to 26% of accounts over the following 18 months and looking to push to 40% by end of fiscal year 24
- Understand future rollouts and current issues for Nike.net then relay information to the appropriate teams
- Provided technical assistance in troubleshooting problems with applications, systems, networks.
- Monitored server performance, identified areas of improvement, and applied relevant changes.
NA Digital Platform Ops Specialist
Nike, Inc
Beaverton, OR
01.2019 - 05.2023
- Manage Nike.net applications to ensure they are working correctly for internal and external partners to support our $1.5 billion ecommerce site
- Creating JIRA tickets to get Nike.net updated in future sprints
- Partner with Kohl's API team to increase image success rate from 52% to 94% success rate in 5 months
- Built reliable relationships with Nike Marketplace Operation, Finance, and Tech teams to better service our accounts
- Proficient in SAP, Excel and other Microsoft Office tools.
- Researched and analyzed customer feedback to identify areas of improvement.
- Provided technical support for customers in resolving complex issues.
Nike Expert On Demand Specialist
Nike, Inc
Beaverton, OR
07.2017 - 08.2019
- Communicated with consumers on needs to convert on 18% of conversations placing top 5 month over month
- Utilized Nike.com services to expand brand knowledge to bring accurate info to the consumers
- Served as subject matter expert on running and basketball to lead team in driving better communication and sale opportunities.
- Created training materials for new hires on the company's procedures and policies.
- Exercised versatility in fast-paced, agile work environments.
West Store Manager
Foot Traffic
Portland, OR
01.2017 - 07.2017
- Analyze customers’ biomechanics and properly fit them for running shoes, while providing excellent customer service
- Obtain extensive knowledge on a wide range of products and effectively communicate their value to customers
- Proved to be an energetic hands-on learner, quickly able to retain pertinent information
- Creating and promoting in-store events to bring in a range of clientele like our Pro Runner Event
- Maximizing product layout of the sales floor for apparel and accessories.
Store Manager/Nutrition and Accessories Buyer
A Runner’s Mind
Burlingame, CA
08.2014 - 06.2016
- Help to build and maintain a strong running community out of the shop that appeals to people of all athletics abilities
- Building relationships with local high schools in the Burlingame area to set up and promote spike nights
- Manage business and inventory for nutrition, accessories, and track spikes across two stores
- Led training for new hires to understand
- Pushed store to become a Top 50 running store for the first time in 2015.
Education
Bachelor of Arts - Business
California State University - Chico
Chico, CA05-2014
Skills
- B2B
- Relationship Management
- Relationship Building
- Cross-functional Collaboration
- Interpersonal Skills
- Time Management
- Incident Response
- Analytical Thinking
Distinctions
- CEPE Business Analytics Certificate, Portland State University
- CEPE Project Management Certificate, Portland State University
- Product Management Certificate, Stanford University
Timeline
Senior, Digital Platform Operations
Nike, Inc
05.2023 - Current
NA Digital Platform Ops Specialist
Nike, Inc
01.2019 - 05.2023
Nike Expert On Demand Specialist
Nike, Inc
07.2017 - 08.2019
West Store Manager
Foot Traffic
01.2017 - 07.2017
Store Manager/Nutrition and Accessories Buyer
A Runner’s Mind
08.2014 - 06.2016
Bachelor of Arts - Business
California State University - Chico
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