Rogelio CONTRERAS
Lynnwood,WA
Summary
Responsible Bilingual Driver with 10 years of experience generating sales while maintaining superior work ethic. Background developing deep customer connections to increase revenue. Brings high standards and excellent people skills to the work environment.
Overview
14
14
years of professional experience
Work History
Route Driver
North West Cascade
Woodinville, WA
04.2021 - Current
- Delivered units to customers in a timely and accurate manner.
- Resolved customers' complaints regarding products or services.
- Ensured all deliveries were properly documented.
- Maintained detailed logs of daily route activities, including stops, pickups, deliveries.
- Followed DOT regulations when driving commercial motor vehicles.
- Provided excellent customer service by addressing any issues or concerns promptly.
- Reported any accidents or incidents immediately to management team.
- Regularly communicated with dispatch regarding route progress and changes as needed.
- Responded quickly to emergency situations while on the road.
- Contacted customers prior to delivery to coordinate delivery times.
- Performed minor repairs on delivery vehicle as needed.
- Maintained professional appearance and attitude at all times while representing the company.
- Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions
- Developed solid connections with customers to promote products.
- Moved materials blocking access to service units
Lead Driver
Choice Rentals
Redmond, WA
04.2014 - 08.2020
- Supervised and trained new drivers in safe driving techniques and company policies.
- Ensured that all vehicles were inspected and maintained properly.
- Organized the delivery of goods to customers on time with a focus on customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Provided support to drivers during their route if needed.
- Implemented new technologies such as GPS systems into existing operations.
- Completed pre- and post-trip inspections of assigned equipment and vehicles.
- Collected payments for goods delivered or unloaded.
- Building strong relationships with clients.
- Trained drivers on proper loading and unloading techniques to ensure employee safety.
- Drove to warehouse to pick up products sign in, deliver payment, take inventory, load up.
Crew Leader
Little Caesars
Everett, WA
08.2010 - 09.2012
- Directed team of 5-10 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Developed work schedules to ensure adequate staffing levels.
- Inspected equipment for proper operation before use by crew members.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Mentored newly hired crew members to prepare each for job roles.
- Gained independent working skills and guided and mentored less experienced team members.
- Opened and Closed the store.
- Took inventory, counted money and deposited cash at the end of the shift.
- Experience in up selling new products to customers
Education
High School Diploma -
Mariner High School
Everett, WA05-2011
Skills
- Bilingual
- Effective communication abilities
- Professional Appearance
- Strong Work Ethic
- Team Player
- Excellent Customer Service
- Efficient time management and responsiveness
- Reliable
- Focused on delivering positive outcomes
- Accountable
- Motivated
- Adaptable
- Can do Attitude
- Goal oriented Mindset
Timeline
Route Driver
North West Cascade
04.2021 - Current
Lead Driver
Choice Rentals
04.2014 - 08.2020
Crew Leader
Little Caesars
08.2010 - 09.2012
High School Diploma -
Mariner High School