Rogelio Garcia
Phoenix,AZ
Summary
Results-oriented Service Technician with extensive experience in window and door installation, production and service. Demonstrated expertise in managing installation routes, overseeing day service work, and training technicians for quality work. Skilled in window and patio door installation, with a strong focus on customer service and attention to detail. Excellent communications and customer service skills.
Overview
12
12
years of professional experience
Work History
Lead Installer
The Grizzly Difference Windows and Doors
12.2024 - 05.2026
- Assisted in the installation of premium windows and doors, including multi-slide pocket doors, bi-fold doors, and pivot doors. Supported team members in achieving installation objectives efficiently. Helped maintain high-quality standards during installation processes.
- Directed retrofitting projects for windows and doors to ensure customer satisfaction.
- Manage warranty claims and service for multiple window types,addressing customer needs effectively.
Window and Door Installer
Avanti Window and Door Llc Phoenix,Az
02.2022 - 11.2024
- Installing various windows for residential customers
- Installing patio doors and multi-slide doors
- Field Supervisor
- Created detailed training plans for new employees entering the field team
- Trained workers in construction methods, operation of equipment, safety procedures, or company policies
Service Technician
Phoenix Windows
01.2020 - 11.2022
- Facilitated communication with homeowners to address their window service needs and ensure satisfaction.
- Executed door installation projects with precision and attention to detail.
- Developed comprehensive training plans for onboarding new employees in field operations.
Service Technician/window Production
Ati Windows
05.2017 - 12.2019
- Assisted in managing production schedules to meet project timelines. Supported teams in coordinating resources for efficient workflow. Contributed to maintaining quality standards during production processes.
- Executed field service operations for installation and repair of residential windows and doors.
- Supervised daily installation and service operations to ensure quality and efficiency.
- Facilitated training and development of service and installation technicians to ensure high-quality workmanship.
Window and Door Installer for New Construction
Avanti Windows
04.2014 - 05.2017
- Installing various windows and doors for residential customers.
- Installing patio doors and multi slides doors.
Education
High School Diploma -
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ01-2007
Skills
- Installation & Field Operations
- Team Leadership & Training
- Customer Relations
- Quality Assurance
- Safety Compliance
- Technical Troubleshooting
Languages
Spanish
Full Professional
Timeline
Lead Installer
The Grizzly Difference Windows and Doors
12.2024 - 05.2026
Window and Door Installer
Avanti Window and Door Llc Phoenix,Az
02.2022 - 11.2024
Service Technician
Phoenix Windows
01.2020 - 11.2022
Service Technician/window Production
Ati Windows
05.2017 - 12.2019
Window and Door Installer for New Construction
Avanti Windows
04.2014 - 05.2017
High School Diploma -
Maricopa Community Colleges, South Mountain Community College