Rogelio Gomez
Junction City
Summary
Dynamic Human Resources Assistant with extensive experience at the VHA Department of Veterans Affairs, excelling in payroll processing and personnel records management. Proven ability to maintain compliance with HR policies while fostering strong interpersonal communication. Adept at troubleshooting personnel transactions, ensuring accuracy, and enhancing operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Human Resources Assistant Technical Review
VHA Department of Veterans Affairs
03.2023 - Current
- Reviews and ensures all actions and updates made in HR Smart have flowed and updated in the Defense Civilian Payroll System (DCPS) and Notification of Personnel Actions (SF 50s) are in eOPF.
- Troubleshoots and resolves personnel transactions through the use of a multitude of reports within HR Smart for accuracy.
- Ensures eOPF records transferring and/or separating contains correct documents.
- Pulls eOPF and HR Smart reports to ensure new hire files and separating employee's files are processed appropriately and timely.
- Process data changes to personnel records such as email address updates, education data updates, profile changes, citizenship, and position refresh updates
- Ensuring that Standard Form 50s are filed accurately and timely, prior service folders are requested when necessary
- Files are transferred out upon employees separating from VA
- Indexes and uploads supporting documents for personnel action
- Executes and assists with internal and external eOPF audits.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Managed confidential employee records, safeguarding personal and professional information.
- Processed employee termination paperwork at direction of supervisory staff.
- Maintained compliance with federal labor laws by conducting regular audits official records/documentation.
Server
Cracker Barrel
01.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
RSSO Human Resources Assistant
VHA Department of Veterans Affairs
10.2020 - 03.2023
- Prepared and Reviews retirement packets, applications and correspondence before submission to federal agencies.
- Reviewed documents and reports for completeness and entered pertinent information into an automated tracking system.
- Read mail, determined subject matter, scanned or copied documents, and routed appropriately.
- Prepared and mailed outgoing mail and/or correspondence related to retirement processing in accordance with the OPM guidance.
- Prepared reports, received and processed documents in accordance with established procedures.
- Provided acknowledgment to customers upon receipt of retirement service requests.
- Made timely follow-up on pending items to ensure timely resolution of cases.
- Handled conflict and problems in dealing with the customer constructively and appropriately.
Host
Cracker Barrel
02.2013 - 01.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor of Science - Business Administration And Management
Kansas State University
Manhattan, KS12-2019
Associate of Science - Business Administration And Management
Cloud County Community College
Junction City, KS08-2016
Skills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Administrative support
- Team player
- HR policies
- Record preparation
- HR policies compliance
- HR software proficiency
- Personnel records management
- Personnel records maintenance
- Data entry
- Microsoft office
- Employee data record keeping
- Personnel documentation verification
- Interpersonal communication
Timeline
Human Resources Assistant Technical Review
VHA Department of Veterans Affairs
03.2023 - Current
RSSO Human Resources Assistant
VHA Department of Veterans Affairs
10.2020 - 03.2023
Server
Cracker Barrel
01.2016 - Current
Host
Cracker Barrel
02.2013 - 01.2016
Bachelor of Science - Business Administration And Management
Kansas State University
Associate of Science - Business Administration And Management
Cloud County Community College
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