Rogelio Lopez

• Managed high-stress situations effectively, maintaining professionalism under pressure.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating Costco.com website and placing online orders, improving overall user experience.
• I did recently received the highest survey score from the members in my pod.
• I’m Spanish certified

• Assisted customers in locating products, providing knowledgeable recommendations that led to increased sales.
• Increased product visibility by strategically stocking shelves and creating eye-catching displays.
• Maximized shelf space utilization by efficiently rotating stock and removing expired items.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Stocked designated items on shelves, and end caps.

• Oversaw daily operations of the department, and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.