Rogelio Macias
El Paso,Texas
Summary
Team player that possesses significant experience and training in a teamwork environment. Strong decision-making skills and the ability to work well under tight deadlines. Ability to understand and implement organizational policies and procedures. Mature and accountable U.S. Army veteran that has worked in logistics, transportation, and customer service settings. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Davita
01.2023 - Current
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtaining patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Drawing and collecting blood to prepare for lab testing.
- Applying oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Take temperature and blood pressure both pre and post dialysis.
- Maintaining clean and safe environment to promote patient safety and comfort.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Responding to patient requests for supplies and personal comfort items such as extra blankets.
- Providing medical care and support to patients with renal failure.
- Assisting with any patient questions or concerns
- Maintaining and cleaning dialysis machines and equipment.
Administrative Assistant
Child Crisis Center of El Paso
01.2023 - 01.2023
- Managed over 30 customer calls per day.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for company records.
- Organize and schedule appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Assist in preparation of regularly scheduled reports.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
911 Call Taker
EPFD
01.2022 - 01.2023
- Received, screen, and take appropriate action on all emergency service calls from public requesting law enforcement, fire and EMS.
- Checked and verified nature and location of emergency
- Routed information to appropriate dispatch console, provide dispatchers with sufficient information to accomplish assignment.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Answered over 10 calls from automatic routing system and took basic information from callers.
- Proved successful working within tight deadlines and fast-paced environment.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
Transportation Coordinator
U.S. Army
01.2014 - 01.2022
- Contributed to operational success by transporting materiel in continental U.S
- And abroad -Operated heavy transport equipment -Transported military supplies efficiently -
- Supervised subordinate transport staff -Inventoried materials upon pick-up and delivery
- Organized, trained, and lead 24 staff members -Utilized modern communications systems
- Protected personally identifiable information (PII) for staff
- Planned operations and assignments in support of daily objectives
- Maintained $1.5M in vehicles, weapons, associated equipment, security of work areas, and logbooks
- Directed transportation operations in challenging environment
- Responsible for reception and distribution of cargo
- Provides movement control & cargo transfer expertise to achieve speed of assembly
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Met safety and regulatory standards for full operational compliance.
Celebration Advisor
WB Liquors
01.2013 - 01.2014
- Communicated effectively with customers -
- Assisted in posting specials and promotions, setting and stocking product
- Utilized social media to promote events and increase attendance.
- Coordinated schedules and timelines for events.
Manager
Subway, El Paso
01.2008 - 01.2013
- Managed and operated two stores
- Scheduled weekly food orders and schedule
- Directed, coordinated and participated in preparation, wrapping and packing food serviced
- Trained and evaluated all restaurant personnel
- Completed and posted daily or weekly shift work assignment schedule for all personnel in designated location
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Homeland Security -
American Military University
Charlestown, West Virginia, United States01.2022
Homeland Security -
Central Texas College
Killeen, Texas01.2019
Culinary Arts -
El Paso Community College
01.2013
Criminal Justice -
New Mexico State University
01.2009
HS Diploma -
Irvin H.S., EPISD
01.2008
Skills
- Patient Observation
- Environmental Cleanup
- Basic Life-Saving Skills
- Bus Driver
- Armorer
- Specimen Collection
- Patient Education
- Vital Signs Monitoring
- Information Gathering
- Emergency Protocols
- Decision-Making
- Computer-Aided Dispatching
- Document Control
- Spreadsheet Management
- Mail Handling
- Database Management
- Operations Management
- Staff Development
Volunteer Experience
Youth Coach, 01/01/2010, Present, Coach youth kids ranging from U6 to U12 kids., Volunteer with North East Soccer League as a coach, referee, and field marshall.
Certification
- PST - Public Safety Telecommunicator
- [Area of expertise] License - [Timeframe]
Languages
Spanish
Native or Bilingual
German
Elementary
English
Native or Bilingual
Timeline
Patient Care Technician
Davita
01.2023 - Current
Administrative Assistant
Child Crisis Center of El Paso
01.2023 - 01.2023
911 Call Taker
EPFD
01.2022 - 01.2023
Transportation Coordinator
U.S. Army
01.2014 - 01.2022
Celebration Advisor
WB Liquors
01.2013 - 01.2014
Manager
Subway, El Paso
01.2008 - 01.2013
Homeland Security -
American Military University
Homeland Security -
Central Texas College
Culinary Arts -
El Paso Community College
Criminal Justice -
New Mexico State University
HS Diploma -
Irvin H.S., EPISD
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